Assistant General Manager

Assistant General Manager

The Assistant General Manager supports the General Manager in overseeing the hotel's daily operations and ensuring a positive experience for guests and team members. This position provides hands-on leadership across Front Office, Housekeeping, Maintenance, Breakfast, and other operational departments. The AGM helps maintain Peachtree Group and Marriott brand standards while supporting financial performance, employee development, guest satisfaction, safety, and regulatory compliance. In the General Manager's absence, the AGM assumes responsibility for the overall operation of the hotel.

Essential Duties and Responsibilities:

• Assist the General Manager with the daily operation of the dual brand hotel.
• Provide leadership and operational support to all hotel departments.
• Serve as the Manager on Duty and respond to operational concerns, emergencies, and guest issues.
• Conduct regular property walks and room inspections to identify cleanliness, maintenance, safety, and brand standard concerns.
• Ensure all departments have the supplies, staffing, and resources required to operate effectively.
• Follow up on daily operational assignments and communicate unresolved concerns to the General Manager.
• Coordinate with department leaders to prepare for high-occupancy periods, group arrivals, special events, and brand inspections.

Guest Service:

• Promote a guest-focused culture and ensure team members consistently provide professional and welcoming service.
• Review guest surveys, online reviews, and service-recovery cases.
• Respond promptly and professionally to guest complaints.
• Investigate recurring guest concerns and develop corrective-action plans.
• Empower team members to resolve guest concerns while protecting the hotel's reputation and financial interests.
• Support improvement of guest satisfaction metrics, including cleanliness, intent to recommend, maintenance, breakfast, elite appreciation, and overall service.

Team Leadership:

• Assist with recruiting, interviewing, selecting, onboarding, and training employees.
• Provide clear expectations, coaching, recognition, and performance feedback.
• Help department leaders prepare schedules based on occupancy, business demands, productivity goals, and budgeted labor.
• Monitor employee attendance, punctuality, appearance, conduct, and compliance with company policies.
• Document performance and conduct concerns objectively and promptly.
• Partner with the General Manager and Human Resources regarding coaching, corrective action, investigations, and employee relations.
• Promote respectful communication, teamwork, accountability, and a positive workplace culture.
• Assist with employee meetings, training programs, recognition activities, and engagement initiatives.

Financial Performance:

• Assist the General Manager with achieving revenue, profitability, labor, and expense goals.
• Review daily reports, occupancy, average daily rate, revenue, payroll, and departmental productivity.
• Monitor labor expenses and adjust staffing based on occupancy and operational needs.
• Assist with monthly forecasting, budgeting, invoice review, purchasing, and financial commentary.
• Help control departmental expenses without negatively affecting guest service, safety, cleanliness, or brand standards.
• Support revenue-management and sales efforts by communicating market activity, group needs, room availability, and operational considerations.
• Monitor cash-handling procedures, deposits, refunds, adjustments, and other financial controls.

Brand Standards and Quality Assurance:

• Ensure compliance with Peachtree Group policies and applicable Marriott brand standards.
• Assist with preparation for Quality Assurance, Brand Standard Audit, safety, and other inspections.
• Conduct routine guest-room and public-area inspections.
• Ensure corrective items are assigned, documented, and completed within established deadlines.
• Support department-specific training related to cleanliness, guest service, safety, and required operating procedures.
• Maintain accurate operational records, logs, checklists, and inspection documentation.

Safety and Compliance:

• Promote a safe environment for guests, employees, and visitors.
• Ensure accidents, injuries, guest incidents, and property damage are documented and reported promptly.
• Assist with emergency-response procedures, fire-safety requirements, severe-weather protocols, and evacuation plans.
• Ensure employees complete required safety, food-handling, brand, and company training.
• Support compliance with federal, state, and local employment, health, safety, and accessibility requirements.
• Protect confidential guest, employee, and company information.

Supervisory Responsibilities:

The Assistant General Manager provides direction and support to department supervisors and hourly employees. The AGM may participate in hiring, training, scheduling, performance management, employee recognition, corrective action, and conflict resolution in coordination with the General Manager and Human Resources.

• Assist with recruiting, interviewing, selecting, onboarding, and training employees.
• Provide clear expectations, coaching, recognition, and performance feedback.
• Help department leaders prepare schedules based on occupancy, business demands, productivity goals, and budgeted labor.
• Monitor employee attendance, punctuality, appearance, conduct, and compliance with company policies.
• Document performance and conduct concerns objectively and promptly.
• Partner with the General Manager and Human Resources regarding coaching, corrective action, investigations, and employee relations.
• Promote respectful communication, teamwork, accountability, and a positive workplace culture.
• Assist with employee meetings, training programs, recognition activities, and engagement initiatives.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors:

Required: Loyal: Shows firm and constant support to a cause

Required: Dedicated: Devoted to a task or purpose with loyalty or integrity

Required: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Required: Team Player: Works well as a member of a group

Required: Leader: Inspires teammates to follow them

Required: Enthusiastic: Shows intense and eager enjoyment and interest

Motivations:

Required: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Required: Peer Recognition: Inspired to perform well by the praise of coworkers

Required: Goal Completion: Inspired to perform well by the completion of tasks

Required: Self-Starter: Inspired to perform without outside help

Required: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Required: Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education:

Required: Bachelors or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.