PT Access Svcs Registrar I / OP PAS Registration

Location Detail: 79 Retreat Ave HH Brownstone (10065) Shift Detail: Monday-Friday 8:00am-4:30pm Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Position Summary Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention, including providing interpretation for patients experiencing language barriers. The role includes financial responsibilities such as obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered, including third‑party payers. Registrars ensure department and hospital financial goals are achieved through critical decision‑making, analyzing insurance eligibility, payer conflicts, and ensuring authorized documentation is on file. They practice sound decision‑making related to patient privacy and safety standards, anticipate patient needs, exceed expectations, prepare patient charts, and meet daily, weekly and monthly productivity standards. Position Responsibilities Greets patients and visitors in a professional, prompt, courteous and helpful manner, in person or via phone. Manages problem‑solving and demonstrates patience and understanding. Serves as the first point of contact for incoming calls related to patient privacy and services, documenting individualized visits. Communicates clearly, calmly and diplomatically with customers, co‑workers and visitors. Utilizes listening and comprehensive skills. Develops organizational, flexibility and time‑management skills to accomplish daily tasks. Applies decision‑making skills to resolve customer complaints and deescalate confrontational situations. Practices sound decision‑making related to patient privacy and safety standards. Interacts with patients, caregivers and family members as an intermediary. Assesses the need to correspond with a patient’s health care representative or conservator to complete the registration process. Patient Registration Obtains vital demographic and insurance information necessary to verify patient identity and treatment plans. Utilizes patient identifiers to correctly select patient records and obtain accurate demographic and financial data. Provides safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams. Uses various online eligibility products and/or contacts payors or patients for accurate billing information. Assesses the need to refer self‑pay patients to the Financial Counselor. Verifies and collects patient financial liability at time of service to increase financial stability. Scans all medical record documents, insurance cards and patient identification into the ADT system according to established procedures. Secures signatures and appropriately witnesses all consent‑to‑treat compliance documents and disclosures. Follows CMS, DPH, state and federal guidelines for compliance with billing and payment regulations. Utilizes interpreter services as needed. Initiates patient and non‑patient rapid response alerts to appropriate clinical teams. Provides input on action plans to mitigate patient identification errors. Notifies all conservators to obtain consent for treatment and reviews all demographic and regulatory forms. Meets productivity standards on a daily, weekly and monthly basis. Receives feedback on quality and productivity standards. Training and Development Completes continuous education on identifying critical symptoms such as stroke, heart attack, suicidal, homicidal and other life‑threatening conditions on arrival. Completes HealthStream learnings as required. Completes initial 6 months of training to understand essential job responsibilities and continues training to remain proficient with front‑end enhancements. Develops proficiencies in other areas of registration for additional support and coverage. Registration Downtime Procedures Creates downtime labels and wristbands using Microsoft Word. Photocopies insurance cards and patient photo ID. Handwrites pre‑made downtime charts. Inputs all downtime charts into the computer accurately, efficiently and promptly. Other Duties As Directed and Or Required Performs other duties as directed within the department and at an organizational level. Regularly assists and supports coworkers in all aspects of their duties. PAS Registrar Levels PAS Registrar Level I Exhibits excellent customer service skills at all times. Utilizes various online eligibility products and/or contacts payors or patients for accurate billing information. Continuously improves performance through HealthStream training and coaching, and through feedback from the quality monitoring tool and productivity reporting. Meets performance standards and metric goals. Follows up on registrations with high accuracy through work queue usage. Understands coordination of benefits. Shows attention to detail, multitasking and adaptability to change. Demonstrates self‑motivation, high energy and tenacity. Qualifications Requirements and Specifications Education: High School Diploma or GED equivalent. Experience: 6 months. Language Skills: Minimum – Excellent verbal and written communication skills Preferred – Excellent verbal and written communication skills Multilingual desired. Knowledge, Skills and Ability Requirements Excellent customer service skills. Knowledge and understanding of insurance terminology and benefit processing. Attention to detail, multitasking, analytical skills and adaptability to change. Strong complex problem‑solving skills and ability to make decisions under supervision. Excellent organizational skills, flexibility and ability to switch tasks frequently. Self‑motivated, high energy, tenacity. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge—helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees—the organization provides a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment . #J-18808-Ljbffr Hartford HealthCare