Weekend Customer Service Representative

Job Description

Job Description

About RLS Logistics

RLS is a nationally recognized 3PL cold chain solutions provider offering warehousing, transportation, and fulfillment services to the frozen and refrigerated food industry. Founded in 1968, we're a family-owned company that is growing rapidly and looking for energetic, hardworking individuals to join our team.

"Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The dedication and innovation our team brings to work every day is what makes us different." — Russell Leo

The Role

The Weekend Customer Service Representative, Cold Storage carries out all customer service activities, including processing paperwork to maintain accurate inventory, generating required documentation for customer work orders, setting appointments for incoming and outgoing activity, maintaining accurate procedures for all accounts, answering phones and emails, checking in/out drivers, and corresponding effectively with customers. Coverage at offsite locations may occasionally be required.

What You'll Do

• Exemplify all core values and guiding principles of RLS Logistics
• Respond to customer inquiries and process orders promptly, courteously, and effectively
• Handle phone and email communication
• Greet visitors and assist with scheduling
• Check in/out drivers as needed
• Provide coverage in the absence of coworkers
• Help maintain the driver waiting area/lobby
• Perform clerical duties as required
• All other duties as assigned by management

What You Bring

Education

• High School Diploma or GED required; Bachelor's degree preferred

Experience & Skills

• General office skills with the ability to multitask
• Proficient in Microsoft Office; comfortable with software and personal computers
• Willingness to participate in company training programs

Physical Requirements

• Light lifting (under 20 lbs)
• Ability to stand 2–4 hours
• Minimal freezer exposure (as needed)
• Standard office noise environment; accurate vision for computer work

Behavior Requirements

• Be Humble. Stay Hungry. Live Smart.

Schedule & Compensation

• Shift: Friday – Sunday, 7:00 AM – 7:30 PM 
• Although these are the estimated range of hours, it is important to note that there is NO DEFINED END TIME for this role. We end the day when the work is completed. 

Benefits

• Weekly Pay
• Medical, Dental, & Vision insurance
• Life Insurance
• 401(k) with Company Match
• Student Loan Repayment Benefit
• Tuition Reimbursement Program
• Education Opportunities
• Employee Assistance Program
• PTO and Volunteer PTO
• Holidays
• Floating Birthday Holiday
• Team Member Recognition Awards
• Business Casual Dress Code

Reports To: Customer Service Manager | Direct Reports: 0

RLS Logistics is an Equal Opportunity Employer.

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