Title Clerk

Job Description

Job Description

Title Clerk

Byrider of Grand Rapids, MI

Full Time Position

This role provides welcoming customer service both in person and by phone while handling administrative duties such as maintaining vehicle records, validating insurance, and controlling office expenses. Operational tasks include accepting payments, updating customer records, managing phone and mail communications, and assisting with application verifications and cash control procedures.

Job responsibilities to include:

• Provide friendly, welcoming customer service in person and over the phone
• Communicate appreciation for each customer's business
• Maintain vehicle records, including automotive titles, under Office Manager's direction
• Continuously validate and maintain proof of insurance on all accounts
• Assist in controlling office-related expenses
• Accept and post customer payments received by mail or in person
• Refer payment disputes to the Finance Manager or Collector
• Oversee cash control procedures including deposits and cash drawer management
• Answer incoming calls and route account inquiries to appropriate staff
• Assist with application verifications as requested by the Branch Finance Manager
• Update and maintain accurate customer information in system records
• Perform general office tasks including phone handling, filing, mail distribution, and data entry

Qualifications:

• Strong teamwork is a must
• Resilience and resourcefulness
• Strong customer service focus
• High energy with self-motivation
• Ability and eagerness to solve problems
• Maintain a calm, solutions-oriented approach under pressure

Experience:

• Previous bookkeeping experience helpful
• Excellent organizational skills
• Clear written and oral communication skills
• Computer literate

Details:

• $17.00 per hour
• Monday – Friday daytime work hours
• On the job training
• Excellent benefits & paid time off
• Friendly and supportive work environment
• Immediate hire

NOTE: All benefits are subject to waiting periods and other definitions defined in Employee Handbook at time of hire

Marsh Automotive Group is an Equal Opportunity Employer