Technical Support Engineer 4

Technical Support Engineer

This opening is for a Technical Support Engineer position based in Fremont, California. Candidates performance will be subject to peer review.

Key Responsibilities:

• Interface with engineering departments
• Participates in product review meetings
• Review of product release notes
• Plan all TS related tasks via Product Group roadmap or schedule
• Identify tool reliability needs and participate and drive reliability improvement program within the department
• Drive system data collection and provide monthly report
• Collaborate with relevant product changes, improvement, and releases including ECR and CIP
• Drive warranty costs control
• Measure cost of warranty in terms of dollar and labor hours
• Conduct regular warranty meetings and provides meeting minutes
• Initiate appropriate actions to ensure continuous improvement of tool warranty
• Collect warranty data and report metrics to management
• Work with field and Division to manage escalations for tools under warranty from beginning to end
• Involved in weekly communication and conference calls with field personnel and drives action items to closure
• Participate in CAI and CREQ review board meeting
• Coordinate CES for skills readiness and prevent installation delay
• Can represent his/her manager in customer meetings and report customer feedback
• Identifies possible technical problems for tools
• Identifies parts list and parts usage for tools
• Other duties as assigned

Requirements:

• Two+ years of experience in Systems Engineering
• Bachelor's degree in an engineering field (Mechanical, Electrical, Chemical) or physical science (Physics, Chemistry)
• Advanced degree in Mechanical, Electrical, Chemical or physical science (Physics, Chemistry) preferred
• Experience optimizing a product from prototype to a reliable, manufacturable product
• Experience in the design or final test of semiconductor plasma chambers
• Hands-on engineering skills, e.g. using common lab tools such as an oscilloscope and troubleshooting complex equipment, system, instrument, or device
• Strong verbal and written communication skills
• Project management skills

Equal Opportunity Employer

Mattson Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.