Operations Manager

Location: Santa Ana, CA: N Tustin Ave/Bentall Center Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose To create loyal, lifelong fans and exercise practitioners. Responsibilities Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being. Qualifications 2-3 years of operations management experience Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. 3-4 years of customer service experience Prior experience or strong interest in the fitness industry is a plus Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills. Embraces our Core Values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. Must be intimately knowledgeable and up to date on all current company policies and SOPs. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system. Ability to bend routinely and repetitively to lift more than 40 lbs. Salary $75,000 - $75,010 USD Benefits and Perks A highly energetic and collaborative team. Management team that cares about your professional development. Free membership for you and one family member. Discounted Personal Training, and merchandise – including supplements. Employee referral program. Daily Pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EEO Statement EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr