Case Manager - Outreach

Case Manager - Outreach

Under the direction of the Director of Outreach, the Case Manager plays a pivotal role in our mission by assisting homeless individuals and families in finding and securing stable housing. This position requires a compassionate, resourceful, and highly organized individual who can connect clients with available housing options, navigate complex housing systems, and provide ongoing support throughout the housing placement process. The Case Manager will work closely with clients to identify their unique needs and barriers, develop personalized housing plans, and advocate on their behalf to access appropriate services and resources.

Essential Job Functions & Duties (85%)

• Conduct comprehensive assessments of homeless individuals and families to determine their housing needs, preferences, and eligibility for housing programs
• Identify and access available housing resources, including shelters, transitional housing, and permanent housing options, and assist clients in finding suitable and affordable housing.
• Guide clients through the application and placement process for housing programs, ensuring all necessary documentation is submitted accurately and in a timely manner.
• Develop and implement individualized housing plans for clients, addressing barriers such as income, mental health, substance use, and legal issues.
• Advocate on behalf of clients to access supportive services, benefits, and community resources necessary for housing stability.
• Provide clients with information and education about their housing rights, responsibilities, and budgeting skills to promote long-term housing stability.
• Prepare and submit regular reports on client progress, program outcomes, and housing trends to support program evaluation and funding requirements.
• Collaborate with other service providers, community agencies, and landlords to expand housing options and support services for homeless individuals.
• Maintain accurate and confidential client records, progress notes, and documentation of housing placements and outcomes.
• Perform other tasks as assigned by department

Administrative Management (15%)

• Adhere to all local, state, and federal guidelines and laws. (i.e., HIPAA, OSHA, FLSA)
• Answer all incoming calls from clients and various providers in polite and professional manner
• Respond to all email requests within 72 hours

Required Qualifications, Skills, and Abilities

• Valid U.S. Driver's License required
• Bachelor's degree in social work, psychology, human services, or a related field preferred*
• Previous experience working with homeless populations or in housing advocacy required
• Knowledge of local housing resources, housing laws, and social services.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Compassionate and nonjudgmental approach to working with homeless individuals and families.
• Familiarity with data management and case management software is a plus.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to read and write in English (bilingual or multilingual preferred)

Core Attributes

• Proactive
• Attention to detail
• Flexible
• Outstanding customer service

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization's nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown's neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org.

Our Values

Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.

Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.

Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.

Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.

Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.

Inclusiveness and diversity: We honor the inherent value of every individual's unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one's authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.