Service Manager

Established in 1970, House of Mufflers & Brakes Total Car Care is a family-owned and locally operated automotive repair business serving customers in the Bellevue and Omaha metro areas. We are looking for experienced Automotive Service Advisors to manage the operations of our repair shops, including the supervision of Technicians and fostering excellent customer relationships. Responsibilities Scheduling appointments with customers, understanding their vehicle needs and issues, and communicating clearly, courteously, and timely about costs and timeframes for needed repairs and services. Strong organizational, decision-making, problem-solving, and polished communication skills involving customers, employees, vendors, and management. Strong understanding of the automotive repair industry, proficiency with diagnostic tools and web-based services, and ability to use and willingness to learn industry-specific software. Overseeing thorough inspections of customers' vehicles and working with Technicians to identify and diagnose needed repairs and services; assisting Technicians with locating and reading repair diagrams and troubleshooting vehicle repair issues. Building customer estimates for the cost of repairs and services; procuring parts and assigning work to Technicians; ensuring quality control; managing inventory efficiently and cost-effectively. Following all company policies and procedures with a high degree of accuracy, honesty, and timeliness. Managing employees and the shop facility with a high standard of safety, fairness, and cleanliness; training and mentoring less experienced Technicians to build their skill levels for future advancement and compensation. Upholding the company's favorable reputation in a supportive and positive way with employees, customers, vendors, and the community. Benefits Friendly work environment Competitive pay Employer-sponsored retirement plan with matching funds Health insurance Paid holidays Vacation and sick leave Uniforms provided Monday through Friday 7:30 am – 5:30 pm. No weekends. Apply now and include your resume. We'd love to have you join our team! #J-18808-Ljbffr House of Mufflers and Brakes