Client Leader, Drugstore

Client Director, Drugstore

The Client Director will be responsible for building, growing, and accelerating an independent book of small and mid-tier customer business across both new and existing accounts. This role serves as a key point of contact for clients, selling a suite of digital and in-store capabilities designed to drive measurable shopper engagement and deliver growth for brands and retailers.

As part of a multi-functional team, the Client Director will focus on strengthening strategic partnerships, driving innovation in client programs, and creating data-driven solutions that align with customer goals. This is a high-visibility role that provides exposure to senior decision-makers and the opportunity to play a major part in shaping the continued growth of the organization.

Key Responsibilities

• Manage current accounts to ensure client satisfaction while expanding relationships to close profitable new business.
• Drive revenue growth by generating leads, securing meetings, and identifying opportunities where omni-channel solutions meet customer business objectives.
• Create and deliver compelling, insight-based campaigns and proposals using available tools, resources, and data.
• Partner with internal teams (Marketing, Digital Strategy, Consumer Insights, Operations, Finance, and Leadership) to build solutions and elevate client deliverables.
• Maintain a disciplined forecasting cadence with regular reporting on pipeline activity, account status, and closed sales.
• Leverage category and shopper data (e.g., IRI, Nielsen, Numerator) to build persuasive selling stories and recommendations tailored to client needs.

Qualifications

• 2–3+ years of experience in the consumer packaged goods, retail, or advertising/marketing services industries.
• Strong understanding of CPG and retail industry dynamics.
• Proven track record of achieving or exceeding sales and profit goals in a B2B environment.
• Tenacious and curious with a fearless approach to pursuing new business opportunities.
• Highly motivated, accountable, and organized with a strong follow-through.
• Skilled negotiator with the ability to develop win-win solutions for both clients and the company.
• Analytical and data-driven, with the ability to translate insights into actionable client strategies.
• Excellent communication and influencing skills across internal and external stakeholders.

Additional Details

• Location: Remote, based in Chicago, IL
• Travel: 25–35%
• Department: Sales
• Employment Type: Full-Time
• Minimum Experience: Director-level