Scheduling Specialist at Culligan Quench in southlake, Texas

Field Service Dispatcher

Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs). You'll serve as the bridge between our customers and our field teams-balancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly. This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.

Responsibilities:

• Coordinate technician dispatching and routing for installations, service calls, and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
• Escalate service issues when needed and keep internal stakeholders informed
• Attend daily service huddles and actively support field team planning
• Accurately document all updates and communications in our service systems

Requirements:

• Hybrid work model: Remote work 2 days a week, in Grapevine, TX office 3 days a week (for external candidates)
• 2+ years of routing, dispatching, or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skills-professional, clear, and customer-focused
• Comfortable navigating multiple systems and communication channels (email, phone, chat)
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work cross-functionally in a fast-paced, service-driven environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with Salesforce strongly preferred

What We Offer:

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Paid Time Away + 10 paid company holidays
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

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