Personal Banker

Job Location: TX - Esperanza - Austin, TX 78758 Position Type: Full Time Education Level: High School Salary Range: $26.55 Hourly Job Category: Retail Position Summary The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing a superior banking experience for the members of Amplify through engagements that are primarily conducted face-to-face, but increasingly by email and by phone. Interactions should personify our brand and create memorable, long lasting relationships. Efforts are primarily focused internally. Responsibilities Consistently demonstrate a consultative approach to service / sales, identifying member needs and offering solutions that benefit the member and deepen their relationship with Amplify Work hand-in-hand with Business Partners (Wealth Management, Mortgage Lending, and Commercial Lending) to offer member holistic solutions Actively support branch operations as needed, to include teller transaction processing, branch balancing, assisting branch leadership with self-audit, etc. Establish new memberships and open the full scope of accounts / account types offered by Amplify Perform account maintenance, respond to member inquiries, and originate consumer loan applications Serve as the primary on-the-job in-branch trainer for routine Teller and Banker duties Exercise good judgment to make sound decisions that help member and support organizational objectives Upholds credit union policies and procedures and champions organizational culture both internally and externally Qualifications High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience preferred, including identifying opportunities and adding value by cross selling products and services. This position requires a desire to help others and a willingness to have discussions with members regarding their financial well‑being. Certificates, Licenses, and Registrations Must be bondable. Software and Equipment Requirements To perform this job successfully an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone. Knowledge and use of a 10-key is helpful. Other Qualifications Must be able to work a flexible work schedule, including weekends. Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations. What We Offer Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full‑time and part‑time team members. Starting Pay and Benefits This role offers a base rate of $26.55 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute. Location You will work at one of our four branch locations: Esperanza, Pond Springs, La Frontera, and Cedar Park. Equal Employment Opportunity Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr