Express Service Advisor

Express Service Advisor

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Swickard Toyota of Edmonds, we serve a community that values their time and trusts us to take care of them. The Express Service Advisor is often the first person a guest interacts with -- and the tone you set in those first few minutes shapes the entire service experience.

What You'll Do

• Greet guests on the express service drive with a warm, professional presence -- making every visit feel efficient and genuinely welcoming
• Write up express service tickets accurately -- capturing guest concerns, vehicle information, and service needs with speed and precision
• Communicate clearly with guests on service status, timelines, and additional recommendations -- keeping them informed without making them wait to find out
• Coordinate with express lane technicians to maintain workflow and turnaround times that respect the guest's schedule
• Present additional service recommendations with confidence and transparency -- your job is to inform, not pressure
• Coordinate loaner and courtesy vehicle logistics as needed to support a smooth guest experience
• Maintain accurate records in the DMS and follow all documentation standards
• Contribute to a fast-paced, team-oriented service environment where every minute and every guest matters

What We're Looking For

• 1+ year of service advisor experience in a franchised dealership -- required
• Toyota or domestic brand experience a plus -- familiarity with Toyota service processes and menus preferred
• Proven success and experience in a guest-facing, high-volume service environment
• Fast, accurate, and composed under pressure -- the express lane moves quickly and you need to move with it
• Clear communicator who builds trust with guests in a short window of time
• Comfortable with DMS platforms and digital service tools
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

What We Offer

• $24.00 per hour
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Toyota manufacturer and product training
• Clear career path -- express advisors grow into full service advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A supportive, high-energy team culture built on standards, accountability, and genuine care for one another

Why Swickard Toyota of Edmonds

• Toyota moves. It's one of the most in-demand brands on the road -- consistent volume in the express lane means a steady, productive workday
• Edmonds is a tight-knit, welcoming community -- guests here appreciate a team that knows their name and takes their time seriously
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• The express lane is where great service habits are built -- high reps, real guest interaction, and a team that pushes each other to be better
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and gives you a clear path to grow beyond the express lane

Swickard Toyota of Edmonds is a store that takes the guest experience seriously -- even in the express lane. We're looking for an advisor who brings the same energy and care to their tenth write-up of the day as they did to their first. That consistency is what earns loyalty, and loyalty is what drives a long career.

If you're sharp, guest-focused, and ready to grow in a store that invests in its people -- we'd like to meet you.

Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.