PMG Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Join Our Team
R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size business, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies.

We are seeking a qualified professional for the role of Customer Service Representative located in our White Marsh Office.

Responsibilities:

• Quality servicing of clients
• Assist clients with policy questions and issues
• Obtain missing/additional information from clients for renewal insurance applications
• Process new business policies, endorsements, renewals, and cancellations using various insurance company web portals and internal agency management system
• Assist clients with billing and payment issues
• Handle, process, and follow-up on claims
• Create certificates of insurance
• Educate and recommend available protection to complement new and existing policies
• Develop strong customer relationships
• Other duties as assigned

Requirements:

• Excellent communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others
• Good interpersonal skills for responding to inquiries with an excellent telephone manner
• Good organization and decision-making skills
• Valid MD Property/Casualty and Life/Health Insurance license,
• Excellent computer and math skills

As a Customer Service Representative, you will receive:

• Competitive compensation
• Company sponsored Group Health, Dental, Vision, STD & Term Life Insurance
• Health Savings Account
• Flexible Spending Account (Medical and Dependent Care)
• Paid Time Off
• Company sponsored 401K Retirement Plan with match
• Tuition reimbursement
• Ongoing training and support
• Professional growth opportunities