Internet Service Technician

Job description

Arrive Internet is the fastest growing internet service provider in Brazos County. An Internet Service Technician is responsible for installing and troubleshooting internet service runs per company standards. Candidates must have a willingness to work on roofs and various job-sites. Willingness to climb towers after certified training is preferred but not required. This position requires technicians to be available to work 8 hour shifts 5 days a week, with flexibility between the hours of 7 a.m. - 7 p.m., Monday through Saturday. Internet Service Technicians must also be available to work a rotating on-call shift.

Personnel Characteristics

• Self-motivated
• Self-directed
• Willingness to learn new technology
• Punctual
• High attention to detail

General Expectations

• Provide a great customer service experience
• Maintain company vehicle
• Maintain inventory
• Able to work individually or as part of a team

Daily Expectations

• Determine appropriate tools, requirements, and inventory/supplies necessary to successfully complete jobs for that day
• Be mindful of the schedule, including communicating as necessary with customers and management as the day's workload is progressing
• Adhere to a structured work process for each type of ticket assigned for the day
• Provide detailed notes as to work that was done, and materials used in a timely manner for each job
• Be respectful of customers' property
• Perform a quality job with quality attitude
• Maintain a clean, professional appearance

Preferred Experience/Certifications

• Telecommunication
• Fiber optic
• Low voltage
• Field service technician

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed
• Year round work

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person