Lead Retail Associate

Lead Retail Associate- Cleveland Browns Team Store Cleveland, OH, United States (On-site) Job Description JOB SUMMARY: The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations. Schedule: The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events. General Duties and Responsibilities Drive sales results by consistent execution of daily operations Support back of house operations; maintain stockroom organization Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) Partner with Leadership team when making decisions including but not limited to revenue targets, per cap and UPT (unit per time) Work with Retail Associates to ensure an exemplary fan experience Communicate expectations for assignments and projects to Retail Associates Provide training and assistance to Retail Associates as required Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience Understand Fanatics values and how they relate to their role Perform ‘Manager on Duty responsibilities’ as needed Education, Experience and Requirements Minimum 18 years of age Minimum one year working in retail or sales preferred Ability to work independently and responsibly in a fast-paced environment Foreign language skills are a plus Job Knowledge, Skills and Abilities Possess a fun, outgoing, confident, professional demeanor Prior leadership experience preferred Ability to work well with all levels of management, build partnerships and coach teams In partnership with leadership team act decisively to solve problems Ability to represent Fanatics/League/Team Values and standards Ability to balance and prioritize multiple projects while remaining calm under pressure Strong communication, literacy, and numeracy skills Physical Demands Regularly required to sit stand, reach, bend and move about the facility as needed Must be able to lift and carry up to 30 lbs. Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop Job Info Posting Date 03/12/2026, 09:43 AM Locations 100 Alfred Lerner Way, Cleveland, OH, 44114, US (On-site) #J-18808-Ljbffr