Lead Analyst, Marketing, Loyalty and Customer Analytics

About the Role Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving. The Marketing, Loyalty and Customer Analytics group has an opening for a Lead Analyst, supporting the Customer Analytics group. Albertsons seeks to offer our 34 million+ weekly customers an easy, exciting, and friendly Omni Channel shopping experience, through personalized and localized digital experiences. Post‑COVID, grocery eCommerce, has seen an explosion in demand and Albertsons is at the forefront of that change. Unlike traditional grocery analytics, the online channel opens the door to multiple unique and incremental ways to analyze customer behavior, journey and preferences and align our offerings, both current and future to best suit our needs and our department is leading the way! The Lead Analyst of Omni Channel Customer Analytics will be responsible for supporting the Customer Analytics team to meet the rapid growth of our eCommerce and omni‑channel business and to develop analytically informed recommendations for incremental growth. Your role will involve a mix of strategic thought, data analytics, and the ability to generate insights to answer a business question or size an opportunity in collaboration with other team members across multiple business pillars. You will have a background in delivering outstanding analytics and insights and the ability to structure, collect and analyze different data sources across the organization. This role will act as a lead individual contributor, helping connect eCommerce and omni‑channel data to customer analytics insights, and partnering closely with cross‑functional and offshore teams to drive measurable growth. To be successful in this role, you will need to exhibit strong business acumen, have a strategic thought process, be hands‑on with data tools, and work cross‑functionally with our merchandising, owned brands, loyalty, marketing, and products teams. Additionally, candidates who have a strategic consulting background that has given them a broad scope of experience, the ability to support multiple initiatives simultaneously and present findings to senior leadership are preferred, given their prior training in skills relevant to this role. The grocery industry is underdeveloped in eCommerce, and this person will contribute to influencing the future of grocery eCommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of an entire industry. If you are up to the challenge, we would love to talk to you! The position will be based in Plano, Texas, or one of our Division offices. Main responsibilities Responsible for driving actionable insights for the Strategy and Analytics team, in support of decisions by key business pillars like Marketing, Loyalty and Digital Shopper Experience, and Omni‑channel & Customer Analytics. Develop key strategic hypothesis and understand what data is needed to test these as well as support business function objectives. Understand the data tables, data architecture and work closely with data engineering team and business owners to determine the best way to extract and present data that supports business insights and decision making. Support and understand test and learn concepts to unlock value and drive continuous improvement within the customer experience. Apply statistical concepts to analyze the root cause and solution for potential issues. Able to deal with ambiguity, a go‑getter who figure things out, and could help support business decisions with data. Interface and drive engagement with a wide variety of internal and external stakeholders. Communicate the insights and recommendations in a succinct and easy‑to‑understand manner to senior leadership. Qualifications Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research; Masters preferred. Strong proficiency in SQL and a relevant database platform (Snowflake, Teradata, Databricks). 5‑8 years of working experience in data analysis. Proficient in using Excel, PowerPoint, and dashboarding tools (PowerBI for data manipulation, analysis, and charting). Hands‑on knowledge of Statistics and how to use techniques like regressions, clustering etc. to analyze data. Knowledge of Python/PySpark. Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications and communicate insights. A change agent, someone who has a strong foundation in data and analytics in a retail environment (pricing, digital marketing and supply chain experience is a plus). Experience in a Marketing, Merchandising or Customer Analytics environment is preferred including optimization of customer acquisition/retention, churn modeling etc. Excellent communication skills with respect to translating business needs into a data analysis approach and translating results back into business terms to communicate to leadership. Ability to work collaboratively as a member of cross‑functional teams to deliver results. Should have a result‑oriented approach and ability to work efficiently within deadlines. Highly analytical, strategic, and detail‑oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results. Proactive, always looking ahead and anticipating consumer & business needs and challenges. Flexible self‑starter who flourishes in a dynamic environment; must be able to work independently with minimal direction. High energy, intellectual curiosity, and passion for problem‑solving and comfort with ambiguity. Benefits Competitive wages paid weekly Associate discounts Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve #J-18808-Ljbffr Albertsons