ERP Technical Consultant | Dynamics 365 Business Central + Infor LN

Position:
ERP Technical Consultant | Dynamics 365 Business Central + Infor LN

Location:

Grand Rapids, MI

Job Id:
1278

# of Openings:
1

ERP Technical Consultant | Dynamics 365 Business Central + Infor LN

Candidates located in Michigan or Minnesota are preferred.

The ERP Technical Consultant supports and optimizes client ERP environments within a Managed Application Services (AMS) delivery model. This role primarily supports Microsoft Dynamics 365 Business Central environments while also providing technical expertise across Infor LN platforms. The consultant works within an SLA-driven support framework to ensure system stability, resolve technical issues, deliver governed enhancements, and improve operational efficiency through automation and platform stewardship.

Thinking ahead, seeing beyond, and building together

Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.

With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

What You'll Accomplish:

• Provide day-to-day technical support for Dynamics 365 Business Central and Infor LN environments.
• Ensure ERP system stability, performance, and availability.
• Execute Incident, Request, Problem, and Change activities aligned to ITIL-based service delivery.
• Perform root cause analysis and implement durable corrective actions.
• Develop and maintain Business Central extensions using AL.
• Deliver enhancements through a governed AMS backlog model.
• Support LN Tools development and customization when required.
• Troubleshoot integrations using APIs, middleware, Azure services, and external systems.
• Maintain documentation, runbooks, and operational knowledge artifacts.
• Identify automation opportunities to reduce manual support effort.
• Support transition-to-run activities and ensure operational readiness of new capabilities.
• Collaborate with Client Success Managers, Functional Teams, and Client IT stakeholders.
• SLA adherence for incidents and requests
• Reduction of repeat incidents through problem management
• Predictable backlog throughput
• System stability and minimized unplanned outages
• Automation contributions reducing operational toil
• Quality of documentation and operational knowledge transfer

What You'll Bring:

• 3-7 years supporting ERP platforms in production environments.
• Experience supporting Microsoft Dynamics 365 Business Central
• Hands-on experience developing Business Central extensions using AL
• Experience troubleshooting integrations using APIs or middleware
• Strong root cause analysis capability
• Experience working within ticketing and backlog-driven workflows
• Experience supporting Infor LN environments
• Experience with LN Tools development (4GL, DAL, reporting, extensions)
• Familiarity with Power Platform (Power Automate, Power Apps)
• Experience with Azure integration services
• Familiarity with ITIL-based Managed Services delivery

Education/Experience:

• Bachelor's degree in computer science, Engineering, or related field, or combination of education and experience with the relevant LN experience.
• At least 3-7 years of related experience supporting or developing within Dynamics 365 and/or Infor LN.

You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.

Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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