Hotel Night Auditor

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Hotel Night Auditor. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Hotel Night Auditor

JOB DESCRIPTION

Under direct supervision of the Front Desk Manager, responsible for management of hotel desk operations when Supervisor and/or Front Desk Manager are not on duty.

REPORTS TO

Front Desk Manager

KEY RESPONSIBILITIES

• Provides a friendly and courteous guest/employee contact experience.
• Undertake a review of end-of-day receivables against logged reports
• Edit all reports to ensure accuracy and full completion
• Investigate any anomalies found between daily reports and receivables
• Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions.
• Maintain detailed knowledge of resort services and hours of operations.
• Record reservations received verbally or in writing and enter into hotel computer system.
• Check guest in and out of hotel, settling accounts with established procedures.
• Quote rates and room availability in accordance with established procedures.
• Follow appropriate procedures to process or cancel reservations.
• Follow established phone etiquette procedures.
• File, retrieve, and update reservations and related reports.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

PERFORMANCE STANDARDS

Customer Satisfaction

• Serve as a guest relations ambassador and deliver high-level service.
• Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security

• Follow all safety policies, emergency procedures, and chemical handling protocols.
• Report hazards and practice safe lifting and kitchen safety procedures.

WORK ENVIRONMENT

The duties of this position are primarily performed in indoor climate conditions.

Must be able to pass a background check.