Senior IT Repair Technician

Senior IT Repair Technician

If you love the craft of device repair and take pride in doing it right every time, this role is for you. As a Senior Technician at Gophermods, you'll be a dedicated, top-tier repair specialist focused on producing high-quality work across our three core device categories: MacBook, iPad, and Chromebook, while driving quality standards across complex repair workflows.

This is a hands-on, repair-focused position built for experienced technicians who have already mastered diagnostics, troubleshooting, board-level assessment, screen and battery replacement, component-level repair, and full device refurbishment.

Bring your proven expertise to a team that values it and is ready to put your skills to work supporting education and business clients every single day.

Key Responsibilities

• Independently diagnose, troubleshoot, and complete complex repairs on MacBooks, iPads, Chromebooks, Windows laptops, Microsoft Surface devices, and desktops
• Execute screen, battery, and component replacements with minimal supervision and consistently high quality
• Perform full device refurbishments to company standards
• Handle escalated and complex repairs that require advanced technical expertise
• Support K-12 districts and business clients with device repair, device fleet management, and large-scale deployments
• Handle high-priority and time-sensitive client work with precision and reliability
• Maintain accurate and thorough documentation, ticketing, and invoicing in company systems
• Contribute to quality control checks and process improvement initiatives
• Uphold and help drive repair quality standards across workflows
• Assist with IT logistics, parts handling, and asset management as needed to support team operations
• Handle parts, tools, and devices responsibly
• Maintain a clean, safe, and organized workspace
• Collaborate with teammates to streamline repair workflows and meet evolving client needs

Note: This list is not exhaustive. Additional duties may be assigned as needed.

Required Qualifications

• High school diploma, GED, or equivalent
• Minimum of 2+ years of hands-on device repair experience (professional, vocational, or equivalent)
• Demonstrated expertise repairing all three core device types: MacBook, iPad, and Chromebook. This is a firm requirement for Senior Technician classification.
• Strong working knowledge of diagnostics, troubleshooting methodology, and component-level repair across Apple and Chrome OS hardware
• Comfortable working independently on complex or escalated repairs
• Strong attention to detail with the ability to follow and uphold quality standards consistently
• Clear written and verbal communication skills for documenting repair notes, asset information, and team coordination
• Dependable, punctual, and accountable with a strong work ethic

Preferred Qualifications

• Familiarity with enterprise device provisioning, imaging, or fleet management
• Experience supporting K-12 school districts or business IT environments
• Prior experience with Microsoft Surface devices and Windows desktop repair
• Experience contributing to process improvement or quality assurance initiatives

Skills Assessment

All Senior Technician candidates will complete a hands-on skills assessment during the interview process to verify proficiency across MacBook, iPad, and Chromebook repair. The assessment is designed to confirm practical, real-world repair ability and ensure accurate leveling and compensation placement.

You'll Thrive Here If You

• Take pride in your craft and want to bring seasoned repair skills to a team that recognizes and rewards expertise
• Are looking for a role where your experience directly impacts the quality and efficiency of the operation
• Communicate clearly, stay organized, and work well with a team
• Want to work in a collaborative, people-first culture with real growth opportunities

Schedule & Work Environment

• Monday through Friday, 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM
• On-site at our New Brighton, Minneapolis, MN facility
• Occasional overtime may be required during peak seasons

Physical Requirements

• Ability to lift up to 35 lbs
• Ability to stand for extended periods throughout the shift
• Manual dexterity for working with small components, hand tools, and delicate electronics

Benefits

• 10 days of Paid Time Off (PTO) per year
• 10 days of Unpaid Time Off per year
• 1 Floating Holiday per year
• Company closed on major holidays
• Employer-sponsored Health, Dental and Vision Insurance: Employer pays 50% of employee premium
• 100% Employer-paid Short-Term Disability Insurance
• 100% Employer-paid Long-Term Disability Insurance
• 401(k) Retirement Plan with 4% employer match available to all employees
• Ongoing coaching and skills development
• Hands-on experience with Apple, Chromebook, Surface, and Windows devices
• Parental Leave
• Jury Duty Leave
• Any other applicable legally required leave

Equal Opportunity Statement

Gophermods is an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and identities. We firmly believe that a diverse team drives innovation, strengthens our training programs, and better serves our communities.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation at any point during the application or employment process, please let us know. We're happy to help.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Gophermods reserves the right to amend and change responsibilities to meet organizational needs.