Installation Field Service Technician, East Coast

Job Description

Job Description

We are seeking an Installation Field Service Technician to join our growing U.S. Service team at Bluefors. In this role, you will lead the installation and commissioning of our industry-leading dilution refrigerator systems at customer sites across North America, working closely with our U.S. Service team and engineering colleagues in Finland. This is an exciting opportunity for a hands-on technical professional who enjoys solving complex challenges, traveling to customer sites, and working at the forefront of cryogenic technology supporting quantum computing and advanced scientific research. Interested? Keep reading!

Your tasks will include leading the installation and commissioning of Bluefors dilution refrigerator systems at customer facilities throughout your assigned region. You will collaborate closely with our U.S. Service team and Finland engineering team during complex installations, learning system-specific expertise while ensuring a seamless transition to long-term customer support. You will perform pre-installation site assessments, communicate facility requirements with customers and planning teams, and conduct functional testing, initial cooldowns, and system validation according to Bluefors installation protocols. You will document system configurations, installation activities, and technical findings to create comprehensive service records for each system throughout its lifecycle. When not supporting installation projects, you will assist the service team with preventive maintenance, troubleshooting, and on-site customer support visits. This position requires travel throughout your assigned region, with occasional travel to other regions as business needs require, as well as a 1–2 month training period at our headquarters in Helsinki, Finland.

We are looking for a technically skilled, customer-focused professional with at least three years of hands-on experience in field service, systems installation, or technical operations within a precision engineering environment. You are comfortable assembling, validating, and troubleshooting complex electro-mechanical systems while maintaining exceptional attention to detail. You understand the importance of thorough technical documentation and consistently produce clear installation reports and service handoff documentation. You enjoy working independently in laboratory and customer environments while collaborating effectively with global teams. Most importantly, you are eager to continuously learn, develop new technical skills, and contribute to exceptional customer experiences.

In addition, experience working with cryogenic equipment, vacuum systems, or high-vacuum technology would make you stand out. We also value candidates with experience supporting customers in quantum computing, defense, semiconductor, or academic research environments. Familiarity with Salesforce or other fields service management software is beneficial, as is an associate or bachelor's degree in engineering, physics, or another technical discipline. Candidates who thrive in collaborative international environments demonstrate strong analytical problem-solving abilities and enjoy working with advanced scientific technologies will be especially successful in this role.

We offer you an interesting, challenging, and rewarding position supported by a highly skilled and growing global organization. This is an excellent opportunity to expand your technical expertise while working alongside talented colleagues in an innovative and collaborative environment where teamwork, continuous learning, and mutual support are valued. You'll gain hands-on experience with world-leading cryogenic systems, participate in international training and collaboration, and contribute to technologies enabling groundbreaking scientific discoveries and quantum innovation.

In addition, we offer a competitive benefits package including medical, dental, vision, 401(k), paid training, vacation, personal and sick time, and the opportunity to earn an annual performance bonus.

Salary Range: $70,000–$100,000 annually, with eligibility for an annual performance bonus.

Location: East Coast (Preferred locations: New York or New Jersey)

Main Responsibilities

• Lead on-site installation and commissioning of Bluefors dilution refrigerator systems at customer facilities across your assigned region.

• Partner with the U.S. Service team and Finland engineering team during complex installations to ensure successful system deployment and knowledge transfer.

• Perform pre-installation site assessments and communicate customer site requirements before installation activities begin.

• Execute functional testing, initial system cooldowns, and validation according to Bluefors installation procedures.

• Document system configurations, installation activities, and technical findings for long-term service records.

• Support preventive maintenance, troubleshooting, and on-site service activities between installation assignments.

• Travel throughout your assigned region, with occasional travel to other regions as required.

• Perform additional duties as assigned.

What We Expect From You

• Associate of Applied Science degree or equivalent technical experience.

• Three or more years of hands-on experience in field service, systems installation, or technical operations within a precision engineering environment.

• Experience working with complex electro-mechanical systems requiring precise assembly, testing, and validation.

• Strong technical documentation and communication skills.

• Ability to work independently while maintaining close collaboration with internal engineering and service teams.

• Comfortable working in laboratory environments, including cleanrooms and confined technical spaces.

• Valid driver's license and willingness to travel up to 60%.

• Motivation to continuously learn new technologies and develop new technical skills.

• Excellent command of English, both written and spoken.

• Authorization to work legally in the United States.

We Also Appreciate

• Experience with cryogenic equipment, vacuum systems, or high-vacuum technology.

• Experience supporting quantum computing, defense, semiconductor, or academic research environments.

• Familiarity with Salesforce or similar field service management software.

• Strong analytical problem-solving skills and a structured approach to technical challenges.

• Professional, customer-focused communication style and collaborative mindset.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, reach with arms and hands, and have hand and finger dexterity. The employee is regularly required to see, talk and hear. In an office setting, the employee may occasionally, stoop, kneel, or crouch. The employee will frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment
This role operates in a hybrid environment, including office, laboratory, and customer site settings. The employee will interact with both internal and external stakeholders in a professional and collaborative manner. Travel may be required for customer site visits, including installations and commissioning. Work may involve exposure to technical environments where safety procedures and personal protective equipment (PPE) are required.

This role does not offer sponsorship for work authorization.

Bluefors, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.