Technical Service Manager

Responsibilities Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.) Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive. Schedule work of local team and coordinate schedules for larger jobs with other managers. Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality. Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner. Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals. Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented. Prepare variety of reports as assigned. Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks. Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs. All work and decisions shall be conducted in strict compliance of all regulatory law. Observe all safety rules and Best Practices; Follow all company policies and procedures. Maintain NETA certification and be willing to test up to the next level-Testing Division. Other duties as assigned. Required Experience and Qualifications Associate degree in related field or experience equivalency and a minimum of 5 years related experience. Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. ortraining from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues. Must be able to work safely and adhere to all electrical safety procedures. Work may require flexible hours, weekends and holidays. Must be available for out-of-town work. Proven leadership and mentoring skills. Strong communication (written and oral). Able to meet deadlines and handle multiple tasks. Strong oral and written communication skills. Able to work with various people throughout the organization-Customer Focused. Focus on accuracy and efficiencies. For positions that utilize a company vehicle, will be required to have a valid driver’s license. Additional Information Travel: Up to 100% travel Type: Full-time Location: Omaha, NE Compensation: $65.00-$75.00 an hour plus eligible for overtime. Relocation: Available for highly qualified candidates. Benefits: Full benefits including medical, dental, vision, company-paid life insurance, matching 401k, paid time off, Paid Holidays, and Milestone bonus. Physical Demands: Office Duties; Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time and working in non-ideal conditions. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr