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ServiceNow Administrator

Polar IT

Hello Folks,
Hope you are doing good!

Please find the below requirement and let me know your interest?

Job Title: ServiceNow Administrator
Location: Erie, PA
Mode of Work: Onsite role
Duration: 12 months
It's a pure W2 role

As a Professional ServiceNow Administrator , you'll play a key role in developing, configuring, and managing our ServiceNow platform. You'll focus on advancing IT Operations Management (ITOM) , IT Asset Management (ITAM ) , and the Configuration Management Database (CMDB) , ensuring our platform delivers value across the enterprise.
This position partners closely with business and technology teams to build scalable, reliable, and secure ServiceNow solutions

Key Responsibilities
  • Administer, configure, and enhance the ServiceNow platform to support ITOM, ITAM, and CMDB capabilities.
  • Lead implementations and improvements for Discovery , Service Mapping , and Event Management , ensuring visibility across our technology ecosystem.
  • Maintain and improve CMDB data integrity through reconciliation, normalization, and adherence to the Common Service Data Model (CSDM) .
  • Design and develop applications, workflows, and automations that optimize platform performance and user experience.
  • Develop and maintain integrations with enterprise systems such as Active Directory , SCCM , AWS , Azure , and monitoring platforms using REST/SOAP APIs and Integration Hub.
  • Collaborate with business partners to define strategies, roadmaps, and platform improvements that align with enterprise goals.
  • Participate in platform governance, including change management, upgrade planning, and instance health monitoring.
  • Support governance and maturity of the Asset and Configuration Management practices, aligned with ITIL and Enterprise Technology standards.
  • Partner with IT and business stakeholders to design solutions that balance functionality, cost, and long-term sustainability.
  • Ensure system security through effective role-based access controls (RBAC) and compliance with Erie's security standards.
  • Document configurations, solutions, and operational processes to promote sustainability and knowledge sharing.
  • Contribute to an Agile delivery environment, supporting sprint planning, backlog refinement, testing, and deployment activities.

Preferred Experience & Skills
  • Expertise with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware and Software Asset Management).
  • Strong understanding of CMDB architecture , relationships, and service modeling best practices.
  • Experience designing and implementing integrations between ServiceNow and third-party tools.
  • Proficiency in JavaScript, Glide Script, and scripting languages such as PowerShell, Python, or Shell.
  • Working knowledge of cloud and infrastructure technologies (AWS, Azure, VMware, Windows, Linux).
  • Familiarity with Flow Designer , Integration Hub , and CI/CD tools (Git, Jenkins, Azure DevOps).
  • Understanding of networking fundamentals (IP addressing, firewalls, ports).
  • Ability to diagnose and resolve complex technical issues independently.
  • Strong collaboration, communication, and documentation skills.
  • Demonstrated ability to align technical solutions with business outcomes.

Certifications
Required (within one year of hire):
  • ServiceNow Certified System Administrator (CSA)
Preferred:
  • ServiceNow Certified Implementation Specialist - ITOM (Discovery, Event Management, Service Mapping)
  • ServiceNow Certified Implementation Specialist - ITAM (HAM/SAM)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified CMDB or CSDM Specialist
  • ITIL v4 Foundation Certification

Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
  • 3-5 years of ServiceNow administration and development experience in a large, complex enterprise environment.

Thanks & Regards
Jagdish
Manager - IT Staffing
Email ID: View email address on click.appcast.io| Phone: +View phone number on click.appcast.io

6095 Marshalee Dr, Suite 250, Elkridge, MD 21075


Consulting | Technology | Development
Offices: Maryland | Georgia | India


Note: If you have received this message in error, please notify us immediately by reply e-mail so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you
Vacancy posted 3 days ago
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