Retail Store Manager

Job Description

Job Description

About Le Creuset

At Le Creuset, every dish begins with the story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on color, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.

The Recipe for Success:

Keeping a Le Creuset store thriving requires a diverse set of skills, and as our Store Manager, you are a master of them all. You play an integral role in the store’s success as the liaison between the customer and the company. You work well with all departments, your team is committed to excellence and delivering a joyful customer experience, and you can seamlessly balance a wide array of responsibilities. Our Store Managers are nimble and can multitask like a pro, leading the team in a dynamic environment. You embody hospitality, charm, and professionalism...who could say no to you?

What's on your daily menu?

Business Operations

• Develop and execute the store business plan to drive sales and grow the customer base, with emphasis on building the local market
• Stay current on industry and local market trends to identify sales opportunities
• Leverage technology to enhance customer experience and ensure the team is trained on systems/software
• Establish a culture of productivity and accountability through clear expectations, role modeling, and KPI focus
• Partner with HR, Planning, and Operations to achieve store and regional goals

Brand Experience

• Demonstrate sales leadership by being active on the selling floor
• Act as a brand ambassador reflective of company values
• Lead and support the team to elevate the store experience through omnichannel capabilities, merchandising, and display
• Deliver exceptional, engaging customer experiences

Leadership + Team Management

• Build and execute a succession plan to engage and retain a diverse team
• Actively recruit and interview to build a network of external talent
• Inspire and motivate through empowerment, creativity, and tailored communication
• Foster collaboration, accountability, and recognition within the team

Communication + Relationships

• Maintain strong communication and teamwork across customer engagement, operations, and visual priorities
• Ensure important company information is cascaded to all levels of the team
• Invest in employee development with timely, specific feedback

What's on your seasonal menu?

• Plan and execute marketing and promotional strategies that drive peak traffic (e.g., holiday campaigns, in-store events, hiring events)
• Execute monthly floor set changes, holiday displays, and product launches
• Manage seasonal hiring, onboarding, and scheduling to meet increased business needs
• Lead inventory preparation and execution

The Perfect Blend: Your Ingredients for Success:

• Management experience in a retail or hospitality service environment
• High School Diploma or equivalent
• Proficiency in Microsoft Excel, Word, Outlook, POS, and laptop/handheld systems
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Physical ability to be mobile and walk the sales floor for extended periods, climb ladders, and lift/carry up to 25 pounds
• Flexibility to work in various roles based on business needs (sales floor, operations, etc.)
• Willingness to travel occasionally for meetings, trainings, or to support neighboring stores (travel is not a regular requirement)
• Savviness in leveraging social and business networks to promote brand awareness
• Authentic passion around cooking, baking, and entertaining

Why Join Our Table?

At Le Creuset, you will find a seat at our table, which is as colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation, and Teamwork. Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

At our table, you will find:

• 100% company-paid health benefits (medical, dental, vision, family building coverage, etc.)
• Monthly and annual bonus opportunities based on store goal achievement
• Vacation + Holiday Pay
• In-store incentives
• 401k Match
• Opportunity: Grow with us, learn with us, be the best version of yourself
• Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
• Generous employee discount: How much space do you have in your kitchen?

FSLA Status

Exempt

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.