Neurological Institute Interview Event -- Patient Guest Services Assistant

Join Cleveland Clinic's Neurological Institute and take the next step in your career! Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world. We are hiring Patient Guest Services Assistants (Red Coats) across a variety of shifts. The Patient Guest Services Assistant I serves as a highly visible brand ambassador and trusted resource for patients, families and visitors, helping create a warm, caring, comfortable and informed experience across Cleveland Clinic campuses. A caregiver who excels in this role will: Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers. Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. Correct and/or report safety, maintenance, and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Basic computer skills (e.g., Epic, outlook, and other internal systems) Two years of experience in a customer service role with at least one year providing face-to-face customer service Preferred qualifications for the ideal future caregiver include: Associate's Degree Physical Requirements: Manual dexterity to operate office equipment. Requires frequent data entry, standing, walking, and sitting. Normal or corrected vision, hearing, speech. Excellent hand/eye coordination. Lift up to 25 pounds. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Personal Protective Equipment: Follows Standard precautions using personal protective equipment. Pay Range Minimum hourly: $15.00 Maximum hourly: $18.44 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic