Customer Service Specialist

Job Title

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

Primary Responsibilities

Check in passengers and baggage using Cape Air's reservation system Make passenger reservations and rebook flights Make boarding announcements Provide extra assistance to passengers with special needs Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station Share information with pilots/ramp/operations using radio communications Organize ticket and cash reports Handle delayed or missing baggage and process claims Assure compliance with FAA and airport security procedures Additional duties as assigned

Qualifications

Airline work experience preferred Airline reservation system experience preferred Must be at least 18 years old Must hold a high school diploma or equivalent Must have valid US drivers license Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit