Clinical Analyst II

Plan and control clinical system analysis and development for assigned area; serve as Project Leader on major projects; confer with and advise use departments; evaluate user requests and needs, estimate cost and time of implementation and recommend program methodology to be followed, assuring application compliance with established documentation standards; provide technical guidance and recommendations concerning existing computer programs and systems. System Specific Duties and Responsibilities: Provides subject matter expertise as it relates to technical and/or operational solution requirements Responsible for understanding operational/business requirements and translating them into system requirements Plan and control the clinical system analysis and development for assigned area; review and advise use departments; evaluate user requests and needs, estimate cost and time of implementation. Serve as Project Leader on major projects; evaluate project requirements and time lines; provide guidance and direction to assigned personnel and coordinate project phases. Defines testing parameters for clinical system changes, upgrades and improvement. Analyze problems outlined by users and potential users of clinical systems; study existing systems and procedures and the introduction of potential modifications or enhancements to improve process and workflow. Develop flow charts of existing system and work process related to assigned clinical systems; assist with the development of system objectives and comprehensive plans to organize work methodology. Assist department staff by advising on applications development and the best approach to system design relative to software capabilities and hardware features; review or determine application proposals and requirements as required. Provide technical support, assistance and information to users; coordinate communication and activities with users to review and analyze user problems and needs; provide work direction to clinical analyst I. Compile information and data and prepare various reports related to computer systems and functions; document system software and hardware as necessary. Maintain a variety of records, accounts, logs and files related to the assigned clinical system. Streamline systems and remove redundancies to provide for efficiencies in workflow, patient care, and overall communication. Help staff the application 1st tier help desk call rotation as a member 7 days (Monday through Sunday) from 5pm to 7am weekdays and 24x7 after hours. Support all assigned applications as 2nd tier and 3rd tier help desk for all complex solutions in rotation with other like analysts (Example – RadNet, SurgiNet, PowerChart, etc.). Perform other duties as assigned. Education: Bachelor’s degree required Experience: 5+ Years of Position-Related Experience The kind of position-related experience includes: Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems Demonstrates patience when working with customers for support Works independently under general direction of supervisor Attends meetings as requested to help learn and support customer needs Communicate in a clear and concise manner to aid in customer understanding of system functionality Create or log an enhancement for creation of specialized queries at the request of nurse managers Use positive language to create positive perceptions about company, software and service Maintain a positive persona even when dealing with frustrated customers in no win situations Maintain good time management for processes and projects and be transparent Document issue resolution well and communicate to peers for improved supportDon’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice Performs other functions as requested Strong communication skills; ability to produce clear and complete system documentation Good interpersonal skills and ability to foster teamwork with the customer and across mixed teams of technical and operational participants. Strong understanding of functional area they represent. Experience with implementing software solutions Understanding of current technical specification of foundation system Experience with workflow design desirable ABILITY TO: Coordinate, oversee, analyze and maintain assigned Clinical computer systems. Direct and coordinate major analysis, upgrade and change projects. Provide technical guidance and recommendations concerning existing computer programs and systems. Plan and organize work. Meet schedules and time lines. Work independently with little direction. Establish and maintain cooperative and effective working relationships with others IV: PHYSICAL DEMANDS AND WORKING CONDITIONS: Ability to push/pull light objects less than 20 pounds; perform simple manipulative skills such as writing, collating, and grasping objects; perform tasks that require eye-hand coordination such as operating computers and keyboarding skills; perform gross motor coordination such as reaching, turning, and moving about; be mobile and move from one place to another; hearing normal sounds with some background noise; hearing normal sounds with some background noise, perform moderately difficult manipulative skills; see objects closely. #J-18808-Ljbffr