Senior Technical Support
$25 - $27 per hourPyramid Consulting, Inc
Overview Immediate need for a talented Senior Technical Support . This is a 06 Months Contract opportunity with long-term potential and is located in Wilmington DE (Hybrid) . Please review the job description below and contact me ASAP if you are interested. Job ID: 25-88343 Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities Monitor and respond quickly and effectively to calls received to the Client Desk Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities Remotely access and support end-user machines to achieve first call resolution Utilize Client as the ticketing tool to track and escalate incidents for end users Participate in projects and program initiatives within the team Key Requirements and Technology Experience Skills - Technical Support, Windows OS Support, Vulnerability Assessment High School Diploma, GED or equivalent certification At least 1 year of remote help desk support experience Bachelor's Degree or military experience 1 year of equivalent Client support experience
- year of equivalent Windows OS support experience
- years of end-user support experience
Vacancy posted 1 day ago
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