Front Of House Manager

Idletyme, located on Mountain Road in Stowe, VT, is looking for the right person to join our management team! The ideal candidate will bring a blend of exceptional organizational and communication skills, as well as a passion for delivering outstanding guest experiences, based upon their desire to go above and beyond for our guests and our team. You’re a hard worker and someone who steps up to support each other. The desire to be a part of our management team means you have a passion to lead, educate, and support the Idletyme team. Supervise and lead the front-of-house team, including servers, bartenders, and support teams Ensure exceptional guest service by maintaining high standards of hospitality and professionalism Oversee the setup and presentation of dining areas, ensuring they meet Idletyme’s quality standards Participate in weekly manager meetings, come to the table with solutions Train and mentor the front-of-house team on service and hospitality standards, systems, event protocols, and customer service Conduct pre-shift meetings to ensure all staff members are well-prepared for their roles Hold all members of the Idletyme team accountable in regards to SOP’s, check lists, policies and procedures Provide constructive feedback to employees in real time Provide feedback to management team in regards to individual team member performance Effectively resolves conflict amongst team members Ensure high levels of customer satisfaction by delivering exceptional service and addressing customer concerns promptly and effectively Maintain a welcoming and hospitable atmosphere for guests, and handle guest issues with professionalism Monitor food and beverage quality, presentation, and service, addressing any issues promptly. Uphold Campfire Hospitality's commitment to excellence and brand standards. Ensure compliance with health and safety regulations. Qualifications: Proven experience in front-of-house management within the hospitality industry or willingness to grow into a leadership role with experience in all FOH positions Excellent organizational skills and attention to detail Ability to problem solve under pressure while maintaining a calm demeanor Strong interpersonal and communication skills Ability to work flexible hours, including evenings and weekends Familiarity with local health and safety regulations Familiarity with Restaurant 365 or willing to learn Enthusiastic and adaptable team player Benefits & Pay: Salary: DOE Bonus Program Paid Time Off Medical, Dental, Vision Plan Access to Employee Assistance Programs Discounts to other restaurants within our restaurant group Benefits: Employee discount Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Stowe, VT 05672 (Required) Ability to Relocate: Stowe, VT 05672: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr