Membership Manager

Summary The Membership Manager is responsible for the strategic growth and day-to-day operations of the Society’s membership program. This role owns the full member lifecycle — from recruitment and onboarding through renewal and retention — with a particular focus on growing overall membership numbers and expanding the Society’s multi-disciplinary base of physicians, advanced practice clinicians, nurses, researchers, and other allied health professionals engaged in the field. The Membership Manager builds data-driven growth strategies, cultivates relationships with new professional communities, and ensures members across all disciplines and career stages experience the full value of Society membership. Membership Growth & Strategy Develop and execute an annual membership growth strategy with clear acquisition, retention, and expansion targets. Identify, prioritize, and cultivate new member segments. Establish new membership pipelines by building relationships with residency programs and professional organizations Design and manage early-career membership pathways with dedicated dues tiers and programming to build long-term member loyalty from residency onward. Monitor membership trends and competitor associations to inform pricing, benefits, and positioning strategy. Track membership growth analytics, membership engagement beyond dues payment, and KPIs and report progress to leadership through membership dashboards Develop and maintain a member engagement scoring model to identify at‑risk members for proactive retention outreach. Own membership revenue goals and forecast dues revenue in partnership with the CEO. Membership Operations Manage full processing of new and renewal memberships, including dues invoicing and email, mail, and phone renewal/reminder campaigns. Own the end-to-end onboarding experience for new members, ensuring a smooth, welcoming transition into the Society Maintain accurate, up-to-date membership records: segmented by discipline, specialty, career stage, and geography — and provide reporting as needed. Serve as the primary point of contact for member inquiries, ensuring high-quality, responsive customer service. Gather member feedback through surveys, focus groups, and one-on-one outreach to continually refine the value proposition for each discipline. Marketing & Communications Collaborate with the marketing team to highlight membership benefits and growth opportunities across disciplines. Ownership of membership‑specific email/marketing automation performance (open rates, renewal campaign conversion) Managing the membership pages of the website Collaborate with marketing to develop social media or member spotlight content specifically for recruitment (member testimonials, "why I joined" features) Develop discipline‑specific outreach campaigns to reach prospective members in target professional communities. Serve as a representative of ASCCP and staff the exhibit booth at conferences, as needed, to recruit new members and enhance engagement. Requirements Bachelor’s degree in business, healthcare administration, or a related field, and at least five years of relevant experience; experience in membership or association management strongly preferred. Prior experience within a medical, healthcare, or professional nonprofit association is a plus. Demonstrated track record of growing a membership base or expanding into new audience segments. Goal‑and‑customer‑service‑focused, highly motivated as well as highly motivating, self‑directed, and collaborative in work style. This position is privy to sensitive materials; the ability to maintain the strictest confidentiality and a neutral, professional posture is required. Exceptional computer skills, including Microsoft Office and association management/CRM database systems (e.g., iMIS, Salesforce, or similar). Fluency in data/analytics (Excel and reporting/dashboard tools) Website content management systems (WordPress) experience is a plus. Excellent written and verbal communication skills, with the ability to tailor messaging to diverse professional audiences. Preference given to candidates living within 90 minutes of the Washington DC metro area. Experience working in a virtual environment. #J-18808-Ljbffr