Lead Product Manager, AI Boston, MA

Lead Product Manager, AI Boston, MA (Hybrid – requires 3 days per week in the Boston office, fully remote candidates will not be considered) Composer sits at the center of Klaviyo’s strategy to define the future of AI‑native marketing. As Klaviyo’s AI‑powered marketing orchestration product, Composer helps marketers move from an idea to launch‑ready campaigns, flows, audiences, and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo’s core product surfaces from content generation and campaign creation to workflow orchestration, analytics, optimization, and support. Sitting at the intersection of AI systems, product experience, platform architecture, and go‑to‑market strategy, the team builds the foundation for intelligent, AI‑native marketing workflows. In this role, you’ll shape the systems, workflows, and experiences that enable marketers to move faster, make smarter decisions, and execute more effectively with AI as an active collaborator. What You’ll Do Define and own the product vision and roadmap for Native Composer. Own the end‑to‑end in‑app AI assistant experience, including conversational UX, sub‑agent orchestration, and expansion into native product surfaces such as sidebars, inline assistance, floating action buttons, and full‑page workflows. Partner with Engineering and Design to translate marketer workflows into scalable agentic experiences across Klaviyo’s core product surfaces. Define the contribution framework for skills and agents across 7+ contributing teams, including integration patterns, quality standards, evaluation processes, and operational guardrails. Drive convergence between Native Composer and Standalone Composer where shared systems and experiences create leverage. Improve the reliability, usability, and effectiveness of AI‑powered workflows across campaign creation, audience building, analytics, optimization, and support. Partner with Marketing, Operations, Customer Success, and Sales teams to shape product positioning, packaging, and go‑to‑market execution. Engage directly with customers to understand emerging workflows, pain points, and adoption drivers for AI‑assisted marketing. Define and track key product and operational metrics related to adoption, retention, agent quality, workflow success, and customer impact. Lead cross‑functional initiatives across Product, Engineering, Design, Research, Data Science, and GTM organizations. Communicate product strategy, trade‑offs, and execution priorities clearly across stakeholders and executive leadership. Who You Are 7–10+ years of product management experience, including ownership of technically complex or platform‑oriented products. Experience building AI‑powered products, conversational interfaces, workflow automation systems, or agentic experiences. Strong technical depth with the ability to partner closely with engineers on systems architecture, orchestration, integrations, and scalability. Track record of building customer‑facing products on top of sophisticated backend or platform systems. Experience leading ambiguous, cross‑functional initiatives with multiple stakeholders and contributing teams. Strong customer empathy and ability to translate complex workflows into intuitive product experiences. Excellent communication and stakeholder management skills, including experience influencing senior leadership. Strong analytical and systems‑thinking capabilities. Experience in marketing technology, SaaS platforms, productivity tooling, or AI copilots is a strong plus. Familiarity with evaluation systems, AI quality frameworks, or LLM‑powered experiences is a plus. This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Equal Opportunity Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. #J-18808-Ljbffr