Technical Content Creation Specialist, EV

Job Description

Job Description

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit

JOB SUMMARY

Reporting to the Technical Training Supervisor, the Technical Content Creation Specialist, EV is responsible for evaluating, creating, tailoring, and maintaining technical documentation, service training literature, wiring schematics, trouble-shooting trees, training materials, and other internal and external technical documents. Duties will include but are not limited to: researching technical topics and associated engineering drawings for new and existing products, creating diagrams for service training literature and trouble-shooting guides, liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as EV SME for technical content development
• Research new and existing products for technical documentation creation and maintenance
• Create tailored service training literature for technical publication and training materials
• Collaborate with field service and engineering teams to craft accurate documentation in conjunction with requirements and specifications
• Identify trending EV field issues to inform troubleshooting tree development
• Conduct diagnostic training sessions with dealer technicians
• Utilize proper tooling to perform and communicate diagnostic troubleshooting at EV field service engineering level
• Use concise and clear communication strategies to maximize comprehension efficiency

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• Fluency in technical software including a variety of diagnostic tools
• Deep understanding of EV systems including but not limited to battery, thermal management, and charging
• Qualified person to work on and around EV High Voltage systems
• Knowledge and application of NFPA 70E electrical safety best practices
• Effective communicator of EV diagnostic troubleshooting best practices and strategies
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• 3DX experience and technical diagram creation preferred
• Experience with electrical diagnostics on CAN – including J1939 and OBD2
• Ability to check all technical material for consistency and accuracy
• Adobe Creative Suite experience a plus
• Advanced knowledge of Microsoft Office Suite

BASIC EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree in business related field required
• 3+ years Electric powered vehicle experience
• All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

EXPERIENCE PREFFERED

• 3+ years field service level experience with EV powered vehicles

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

• Continued Professional Development
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching

WORK CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office environment and production environment
• Must work in a manufacturing environment with exposure to heat, cold and noise
• Fast-paced production area with moving objects and sheet metal
• Occasional periods of standing or sitting for extended periods of time
• You must wear appropriate PPE when and where required
• Frequent weeks working 40+ hours
• Frequent communication with people throughout the day

*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

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