Customer Contact Center Representatives
The Bachrach Group
Job Description
Job Description
We are recruiting for Contact Center Representatives for our client in New York. In this role, you would manage a high volume of calls and provide positive customer service to members. The ideal candidate should have previous call center experience from a sales, benefits or fast-paced retail environment. Excellent communication skills and attention to detail are needed to thrive in this role.
Responsibilities
- Assist members via phone, email, and chat
- Research and resolve inquiries with a focus on first-contact resolution
- Review account information and explain benefits and services clearly
- Handle sensitive information with professionalism and confidentiality
- Collaborate with team members to reduce hold times and escalations
- Maintain a high standard of customer service in a fast-paced environment
Qualifications
- Associate's or Bachelor's degree preferred.
- Customer service experience in a call center, benefits, retail, sales, or related environment
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and manage competing priorities
- Proficiency with Microsoft Office; ACD system experience a plus
- Detail-oriented, professional, and customer-focused
Vacancy posted 2 days ago
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