Sales and Community Engagement Manager

Job Description

Job Description

Sales and Community Engagement Manager

Dogtopia of North Brunswick , the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business-minded individual to join our team as Sales and Community Engagement Manager. This position, known internally at Dogtopia as the Pet Parent Relationship Manager (PPRM), also serves as a key support to the General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

WHAT WE OFFER: Let's look at what Dogtopia does for you!

• It's always bring your dog to work day!

• Education in basic dog obedience and training

• Fun, dynamic team culture with more than 270 locations

• Additional certification program training

• Competitive bonuses with some flexibility in scheduling

• Learn skills related to sales, customer service and teamwork

CORE COMPETENCIES

• Percentage of leads converted to Meet & Greets

• Percentage of Meet & Greets converted to sales

• Retention of and frequency of daycare visits

• Assist in increasing customer satisfaction ratings

• Always striving to up-sell!

• Consistent and timely attendance

• Website monitoring

• Manage web inquiries

QUALIFICATIONS

• Must love dogs

• Sales and customer service experience

• Ability to work flexible hours

• Ability to work cohesively with others in a fun, fast-paced environment

• Strong customer service skills

• Able to work within a structure, but to think and act flexibly when needed

PERSONAL CHARACTERISTICS

• Proactive - results focused, self-started, anticipator

• Quick thinker

• Emotionally intelligent

• Just do it focus

• Fun-loving

• Rapport builder

• Active listener

• Must love dogs

SALES INITIATIVES

• Convert lead calls to Meet & Greets

• Schedule Tours/Meet & Greets

• Conduct follow-up calls with leads that did not schedule

• Assist the General Manager with employee performance reviews, coaching, and positive recognition.

• Express in actions to pet parents our Dogtopia-isms

• Enter completed registration forms - review for completeness

• Assist the General Manager with staff scheduling and monitoring daily staffing needs.

• Assist the General Manager in maintaining appropriate staffing levels and responding to employee callouts as needed.

• Support the General Manager in coaching and developing the team while contributing to a positive, team-oriented culture.

• Help coach the team on our Dogtopia-isms: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever!

CUSTOMER SERVICE AND PRESENTATION

• Practice the 3 Ss (smile, story and satisfaction)

• Always finding new ways to improve the Meet & Greet tour scripts

• Conducts walk-in and scheduled tours of facility

• Complete pet parent's new client forms

• Be knowledgeable on pricing and services

• Respond to web inquiries as soon as possible but within one business day

• Answer all questions, concerns and complaints with urgency and care

• Assist with customer check in and check out

• Assist with appointment setups

• Strive for high customer review ratings!

• ENJOY your team! GROW your team! And PLAY to your fullest potential

SALES & COMMUNITY ENGAGEMENT ACTIVITIES

• Build and maintain relationships with pet parents

• Host and participate in community events and local partnerships

• Manage social media presence and content calendar

• Develop and execute local marketing campaigns

• Drive awareness and generate new business through community outreach

• Track and report on marketing results and growth opportunities

• Collaborate with team on promotions and special events

• Support loyalty programs and customer retention initiatives

OTHER RESPONSIBILITIES

• Support day-to-day front desk operations as needed

• Ensure accurate pet parent and pet records and maintain data integrity

• Maintain a clean, organized, and welcoming front desk and lobby area

• Help train and mentor Front Desk Associates

• Communicate effectively with pet parents and team members

• Adhere to all Dogtopia policies, procedures, and safety standards

COMPENSATION

Competitive base salary plus performance-based bonus tied to sales and retention goals.

LOVE DOGS. LOVE PEOPLE.
LOVE MAKING AN IMPACT.

If you are passionate about pets, people, and community, we would love to meet you!

Dogtopia of North Brunswick