Customer Service & Leasing Associate

Customer Service & Leasing Associate Pay: $18 to $22 per hour, depending on experience (roughly $45,000 to $54,000 per year with regular overtime) Job type: Full-time Work location: In person, on-site in Atlanta, GA About Homegrown Storage Homegrown Storage was founded in 2022 by Georgia Tech graduates with a simple goal: help storage owners and operators run better businesses. We own and operate facilities across the Southeast, and we believe modern tools and disciplined execution can meaningfully improve the customer experience and property performance. We're building a team that values ownership, follow-through, and a high bar for quality. Storage has been run the same way for a long time. We're changing that by combining disciplined operations with modern tools, clear workflows, and real-time visibility into what's happening on site. It's hands-on work, and it's genuinely exciting to watch the results compound as the business grows. Role Summary As a Customer Service & Leasing Associate, you're the voice of Homegrown Storage for a group of assigned properties. You're the person customers reach when they want to rent a unit, have a billing question, or hit a snag on site. You own how that experience goes. Most of your day is on the phone: helping interested renters pick a unit and get moved in, answering billing and account questions, calming and resolving disputes, and following up so nothing slips through the cracks. Between calls, you keep your properties healthy. You watch cameras and site conditions, stay on top of collections, and flag anything that needs attention so it gets handled fast. You won't chase vendors or do the repairs yourself. Your job is to be the person who knows what's happening at your sites and makes sure every customer is taken care of. It's a fit for someone who likes talking to people all day, takes real pride in their accounts, and wants to grow into bigger operational responsibility over time. What You'll Do On the Phones: Customer Service and Leasing Handle customer conversations across phone, email, and text, including move-ins, move-outs, billing questions, renewals, and day-to-day issues Turn warm leads into rentals: walk people who already came to us through their unit options and get them moved in De-escalate and resolve disputes with patience, fairness, and a steady tone Build relationships that earn reviews, referrals, and renewals Eyes on Your Properties: Monitoring and Collections Keep delinquency and auctions at a healthy level through payment follow-ups, late notices, and the customer side of auction filings Review cameras and site conditions, and make sure your properties meet Homegrown's standards Spot anything off and flag it clearly so it gets fixed fast Monitor online reviews and respond or escalate Confirm move-ins and move-outs are processed correctly in the system Keep site info accurate, including gate codes, access details, and maps Keep It Running: Records and Day-to-Day Keep customer accounts, records, and the shared work queue current and accurate Process payments Keep customer documentation complete, filed, and up to date (leases, IDs, insurance) Manage the shared inbox and ticket queue Pull together a twice-weekly wrap on what's come up at your sites Follow the daily playbook so every customer gets a consistent experience across your sites Work out of Slack, raising issues early with clear context and a clear ask What We're Looking For Required You've worked with customers before, whether in a call center, retail, restaurant, hospitality, front desk, or property management. Anywhere your job was helping people and solving problems in the moment. The industry matters less than the instinct. You're comfortable, even energized, being on the phone for most of your day, and you stay calm and kind when someone's frustrated. You're genuinely interested in getting sharper with technology. Almost everything here runs through a computer and we're a tech-forward team. You don't need to be an expert, you need to want to learn. You're organized and detail-minded, and you can juggle several things at once without dropping the ball. You bring a bias toward action, you're reliable, and you follow through. You're excited that this role is still taking shape and you want to grow with it. Preferred You've thrived on a small, tight-knit team where everyone's accountable and you can see your impact. You've got a broad, curious streak. You've tried different things, picked up varied experience, and you bring a point of view. Any exposure to property management, self-storage, or facilities is a plus, but genuinely not required. Why Join Homegrown You'll actually grow here. This is a launchpad. You'll learn customer operations, leasing, collections, and the modern tools that run a real business. These are skills you'll use for the rest of your life, whether you build a career here (Associate to Coordinator and up) or go start something of your own one day. You're not a small cog, and no two days look the same. You handle real customers and real problems, and you see the results of your work fast. You'll work tech-forward. You'll use the systems and tools the best operators use, not a dusty back office. A team that sets you up to win. We're small, we hold a high standard, we share context, and we recognize progress. Benefits This role starts as a contractor-style trial. Once you convert to a full hire, you become eligible for benefits: health, dental, and vision.