Service Dispatcher

:

At Mac Haik Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.

*Now Hir

*Service Dispa

er* The Service Dispatcher position ensures that repairs and maintenance of customer vehicles are assigned in accordance with the Service Manager/Director and dealership standards. The Service Dispatcher responsible for maximizing utilization, monitoring work in progress and assigning work to service technicians according to dealership stan

ds. *Skills / Qualities Preferred

• lude:* * 3-4 Years Automotive Repair or Comparable experience
• quired. * Great Communication Skills are a
• st have * Retired Automotive Technicians, and Military mechanics are welcome

o apply. *Essential Duties and Respon

• lities* * Dispatch work to technicians and assist in various ways to ensure the workflow of the service
• artment. * Assign repair orders to service technicians according to both the technician's availability and the technician's skill level required of
• e repair. * Coordinate work in progress between the shop foreman and serv
• advisors. * Monitor daily flag rate hour objectives and respon
• ccordingly. * Expedite movement of vehicles among servi
• technicians. * Establish and maintain good working relationship with service technicians; understand the technical skills each technician has to best allocat
• epair orders. * Deliver the keys and repair order hard copies to the appropriate Service Advisor's workstation immediately after parking a vehicle in the ser
• e parking lot. * Retrieve customer vehicle from the parking lot when their bill is paid or as advised
• om the Cashier. * Communicate regularly with service advisors/technicians to confirm repair order information and diag
• tic information. * Meet customer service standards by achieving ‘above district' customer service infor
• ion “CSI” scores. * Follow established safety protocols; report any shop equipment in improper working condition; immediately rep
• safety incidents. * Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal a
• OSHA right-to-know. * Safeguard dealership as
• s and customer data. * Complete required training assigned through the
• pany training portal. * Adhere to consistent an
• eliable work schedule. * Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Ha
• Automotive group brand. *

ther duties as

• igned. *Qualifications* * High
• hool diploma or equivalent *
• omotive dispatch experience * Valid driver's licens
• nd acceptable driving record * Successful comple
• n of pre-employment screening *

uthorization to work

• he USA *Here's what we offer:* * Medical,
• ntal, and vision insurance plans * 401(k)
• tirement Plans with Company M
• h * Opportun
• es for advancem

* Great culture * 5 day work week _We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic p

ected by federal, s

te or local laws._ Job

Type: Full-time Pay: $3,000.00 per month