Operations Team Member

ABOUT GATEWAY SERVICES INC.

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Pay Rate: $21-$25/hr (based on experience) Work Hours: Training is Mon‑Fri 8am‑4:30pm. Once trained Sun, Tues, Wed, Thurs, Fri 9am‑5:30pm. Location: Animal Memorial Service 8860 Muraoka Dr, Gilroy, CA 95020 Job Overview The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center. Duties & Responsibilities Perform a variety of daily duties such as operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time‑to‑time. Assist with pick‑ups/deliveries to pet parent homes, animal hospitals, and/or vet clinics when needed. Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence. Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting. Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder. Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles. Other duties as assigned. Education, Training & Qualifications High school diploma or equivalent Minimum of 12 months experience in a service industry Valid Driver License may be required Skills & Abilities Passion for Pets - Caring, patient, kind, and empathetic. Customer Focus - Prioritize quality, safety, and ethics. Problem Solving – Developing Solutions and Quick Thinking Proven team player who is flexible and adaptable. Energetic, self‑motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety - Committed to working in a safe environment, e.g., OSHA Strong attention to detail Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Regular lifting/moving 100+ lbs Regularly be exposed to elevated noise levels. Regularly be exposed to elevated heat levels. Regular handling of deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES

People First Exceed Expectations Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve

WHAT YOU CAN EXPECT FROM US

Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members’ deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full‑time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee’s choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at View email address on click.appcast.io . New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. To learn more about E‑Verify, including your rights and responsibilities, visit e-verify.gov. #J-18808-Ljbffr Gateway Services Inc.