Relationship Banker

Identifying Information: LCNB National Bank Department: Branch Operations Reports To: Jennifer Kozee, Assistant Branch Manager Location: Middletown Branch; 4441 Marie Dr. Middletown, Ohio 45044 Status: Hourly, Full-Time, Non-Exempt Bank Operation Hours: Monday-Friday 8:15-5:15, Saturday 8:15-12:15 Position Purpose: LCNB National Bank is seeking a full-time Relationship Banker to join our Middletown branch operations department. This position provides superior quality service to our customers. They assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. A Relationship Banker is responsible for promoting and recommending the bank’s products and services to help meet our customers’ financial goals. Essential Functions and Responsibilities Maintaining and balancing cash drawer Ensure compliance with all internal controls and established policies and procedures Promote and advise on the bank’s products and services Identify referral opportunities and make relevant referrals Communicating with other team members and other areas of the bank Assist with the daily operations of the branch Answer customer calls and enter information accurately and efficiently into database Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively Additional duties as assigned Professionalism Strong basic computer skills Strong written and verbal communications skills Accuracy and attention to detail Customer-focused Team player Ability to think, reason and communicate clearly Ability to observe and identify details at close range Education/Experience High School Diploma or GED equivalent (required) Customer service experience (preferred) Cash handling experience (preferred) Working Conditions Must be able to remain in a stationary position 50% of the time Occasionally move/traverse to access files and equipment Constantly operates a computer and other office equipment Occasionally moves coin bags weighing up to 50 lbs. Occasionally will need to travel up to a 30-mile radius Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans. #J-18808-Ljbffr