HVAC Service Manager

Job Description

Job Description

HVAC Service Manager

Location: 450 Centerwood Rd, Windsor, SC 29856
Job Type: Full-Time
Department: Operations
Reports To: VP of Operations

Why Join Carolina HVAC & Electrical?

Because here, we do things the right way.

We believe in people, process, and purpose — and our mission drives everything we do:
We build trusting relationships by showing up, doing great work, and treating people right.

We live out our 5 G’s of Success every day:

| Grit | We push through challenges with determination and commitment. |
| Growth | We learn, adapt, and find better ways to serve. |
| Generosity | We give freely — with our time, effort, and heart. |
| Greatness | We hold ourselves to a standard of excellence in everything. |
| Gratitude | We stay thankful — for our people, our work, and our opportunities. |

Job Summary

We are looking for an HVAC Service Manager to lead, coach, and grow our HVAC service team at Carolina HVAC & Electrical.

This role is responsible for daily service operations, technician performance, customer experience, and profitability . You’ll work closely with dispatch, technicians, and leadership to ensure service calls are run efficiently, customers are cared for properly, and technicians are supported, trained, and held accountable.

If you’re passionate about leadership, systems, craftsmanship, and people — this role puts you at the center of it all.

What You’ll Be Doing

Team Leadership & Development

• Lead, mentor, and manage HVAC service technicians and apprentices
• Create a culture of accountability, trust, growth, and servant leadership
• Conduct ride-alongs, coaching sessions, and performance reviews
• Identify training needs and skill development opportunities
• Promote a healthy, drama-free work environment aligned with our 5 G’s

Service Operations & Performance

• Oversee daily service scheduling, dispatch flow, and technician utilization
• Ensure service calls are completed efficiently, correctly, and professionally
• Monitor key service KPIs using ServiceTitan or Service Fusion
• Balance customer experience with productivity and profitability
• Eliminate bottlenecks, idle time, and unnecessary callbacks
• Lead by example in cleanliness, documentation, professionalism, craftsmanship, and attitude

Customer Experience & Issue Resolution

• Serve as escalation point for service-related customer concerns
• Ensure issues are resolved quickly, professionally, and fairly
• Support technicians with diagnostics, pricing, and communication
• Protect the Carolina HVAC & Electrical reputation on every call

Safety, Quality & Compliance

• Champion a safety-first mindset in service operations
• Ensure compliance with EPA, OSHA, licensing, and company standards
• Reduce recalls through quality control, coaching, and process improvement
• Lead by example in cleanliness, professionalism, craftsmanship, and attitude

Job Requirements

• 7+ years HVAC field experience (residential service required)
• 3+ years in a lead, supervisor, or management role preferred
• NATE certification or equivalent
• Strong understanding of HVAC diagnostics, repair, and service flow
• Financial understanding of labor efficiency and service profitability
• Strong leadership, communication, and coaching skills
• Tech-savvy and systems-minded
• Ability to manage people, not just problems
• Alignment with faith-based, servant-hearted leadership principles

Bonus Skills (Not Required, But Valuable)

• Experience leading high-volume service departments
• Strong sales coaching and presentation support skills
• Bilingual (Spanish)

The Work Environment

• Drama-free, team-focused, accountability-driven
• Based out of Windsor headquarters with daily field interaction
• Mix of office leadership, ride-alongs, and technician support
• Occasional evening/weekend availability for service escalations

Compensation & Benefits

• Full-time, hourly or salaried position with bonus potential
• Eligible for all company benefits and stipend programs
• PTO, paid holidays, and health benefits
• Compensation based on experience and leadership capability

Performance Scorecard

The HVAC Service Manager role is results-driven. Performance is measured weekly using a clear scorecard. The Service Manager is expected to know these metrics, manage to them daily, and take corrective action when performance trends off target.

Weekly Service Scorecard

|   | 

Recall Rate                   <1%

Billable %                     >80%

Service NPR                 ≥ 80/hr.

Maintenance NPR     >10/hr.

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