Zendesk Systems Architect for AI-Powered Support
Figma
Figma is hiring a remote-friendly role within COS to own and evolve Zendesk-based systems and Decagon integration. You will lead ticket routing, classification, and automation strategies while coordinating with Engineering, IT, Security, and Analytics to scale support. The role emphasizes hands-on administration of Zendesk and related tools, driving improvements, and documenting changes to support a fast-growing customer operations function. #J-18808-Ljbffr Figma
Vacancy posted 1 day ago
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