Technical Support Representative

Technical Support Representative

Safety Mojo | Sandy, Utah

Help us transform how an entire industry thinks about safety

About Safety Mojo

Mojo AI is changing the world of safety by helping high-risk companies ensure that their workers get home safely every day. Our AI-powered solution, Safety Mojo, provides companies a better way to gather front-line data and process it to give actionable insights that improve workplace safety. If you want to be part of a company that makes a difference in the lives of thousands of people every day, this is your opportunity.

Description

As a Technical Support Representative, you will support both internal and external users of Safety Mojo, our cutting-edge safety software solution, by providing troubleshooting and technical support via phone, chat and email to provide an appropriate resolution to their request. The pay range is between $21/hr. – $25/hr., depending on experience.

Here is what you will be doing:

• Answer inbound case requests from phone, chat and email
• Provide initial triage and troubleshooting of all issues and provide appropriate solutions to resolve their request and escalate and monitor issues as needed
• Keep clients informed of case status
• Utilize ZenDesk for case management and escalation in accordance with established procedures
• Work with Account Executives and Client Success Managers to ensure client's technical needs are met
• Professionally represent Mojo ai to clients and peers at all times
• Ensure the highest quality service
• Develop knowledge of current products and stay current with product advancements and industry standards
• Other duties as assigned

Here are the qualifications we are looking for:

• 1-2 years of proven ability in a technical support role
• Strong technical, troubleshooting and analytical skills
• Ability to excel in a fast‐paced, agile environment where critical thinking and strong problem solving skills are required for success
• Demonstrate possession of client soft skills
• ZenDesk experience preferred
• Strong written and verbal communications skills
• Ability to work autonomously by being self-motivated, analytical, a quick learner, organized, detail-oriented, and ability to multi-task while maintaining efficiency and effectiveness

Mojo ai offers:

• Competitive pay
• Health insurance
• Retirement plans 401(k)
• Paid time off (vacation, sick leave, holidays)
• Flexible work schedules/hybrid work options