Program Analyst

Summary The Program Analyst provides advanced administrative, analytic, and application coordination support for Surgical Service. This includes personnel administration, data analysis and reporting, and special projects assigned by the Administrative Officer and Business Manager. Responsible for data analysis and reporting using VA systems and space/equipment planning and procurement. Makes recommendations to modify procedures and practices to improve the effectiveness of Surgical Service operations. Responsibilities Duties include: Compiles data into PowerPoint presentations to be reviewed by higher level management and clinical teams. Responsible for training surgical service staff in the use of analytical software applications including VSSC (VHA Support Services Center), Pyramid Analytics, Consult Management Tracker, LEAF (Light Electronic Action Framework), Power by app, Clinic Practice Management Dashboard, to ensure competency and compliance with facility standards. Responsible for the overall analysis of the Surgical Service performance measures within the VA Health Care System by utilizing databases including: VSSC, VISTA, Pyramid Analytics, Consult Management Tracker, LEAF, Power by app, Clinic Practice Management Dashboard available at the local, VISN, and national levels. Collects, distributes and analyzes data from the above utilized databases for Surgical Service performance measures distributing reports at least weekly to all surgical providers including attending physicians, physician assistants, nurse practitioners, fee basis, without compensation (WOC) and residents. Tracks completion of these measures reporting to leadership of providers who are not completed actions on a weekly basis, and make recommendations of eliminating, combining, simplifying or improving procedures and processes. Reports may include EARRs (Encounter Action Required Report), consult management, productivity, clinic utilization, etc. Monitors and analyzes the trend over a weekly, monthly, yearly, period on improvement of the measures. Analyzes the data to see if the provider has made changes in the performance measures and will track this monthly and report to the Surgical Services Section Chief for reporting requirements as designated by the Executive Leadership Team (ELT). Monitors encounter reports and contacts the respective clinics for corrective actions. Oversees a variety of administrative programs, including the distribution and dissemination of incoming mail, internal controls, records management, publication and forms management, and timesheets. Conducts studies and evaluates the operational needs of surgical service devising specific solutions to meet those needs. Engages in system improvement redesign using Lean methodology to reduce unnecessary tasks/duties that are performed on an administrative level within service and to improve performance measures. Other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor. Telework: This position may be eligible for AD HOC telework. To be discussed upon selection. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD662-03440-O Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skills in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues and problems of a procedural and/or factual nature. The problems deal with readily observable conditions. Knowledge is required of the principles, concepts, and methodology of line programs. Assignments require skill in conducting interviews with supervisors and employees to obtain information necessary to evaluate and analyze the issues of the assignments. (This experience must be well documented in your resume or application package). OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's degree or 2 full years of progressively higher level or LL.B. or J.D., if related graduate education leading to such a degree in a major field of study related to the work of the position which provided the knowledge, skills, and abilities necessary to perform the duties of this position. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a bachelors degree. [Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. EXAMPLE: To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by 18. Add the two percentages together. The total percentage must equal at least 100% to qualify.] You will be rated on the following Competencies for this position: Data Management Manages and Organizes Information Project Management Research Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and is performed in an office setting. The incumbent typically sits comfortably to perform work at a computer, but there may be some walking, standing, bending, and carrying of light items such as papers, books, or small office equipment. No special physical demands are required to perform the work, although the incumbent may occasionally travel to other VANCHCS sites for meetings, trainings, or data collection activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.