AV Integration Service Technician

Job Description

Job Description

About Realm 

Realm is a systems integration company based in Norwalk, Connecticut, specializing in the design, development, and installation of elegant, intuitive control systems for lighting, security, access control, and entertainment.

Realm is one of only 35 integrators worldwide inducted into the Lutron Hall of Fame — a distinction awarded for decades of technical excellence, engineering discipline, and consistent system performance at the highest level of residential integration. Learn more about us at REALM!

We collaborate with architects, designers, builders, and homeowners to deliver sophisticated environments that are beautiful and effortless to operate. Our involvement does not end when the project is complete. We support our clients long after installation, building lasting relationships through responsive service and systems that continue to perform year after year.

What You’ll Do 

As an A/V Service Technician at Realm, you'll play a crucial role in our operations. Your daily responsibilities will include:

• Installing and servicing a range of hardware equipment, including but not limited to TVs, speakers, video extenders, and amplifiers.

• Skilled installation and maintenance of shades.

• Providing stellar integration installation support to our clients.

• Utilizing your excellent diagnostic skills to solve technical issues.

• Continually learning and mastering new skills in the evolving A/V landscape.

Qualifications

• 2+ years of experience preferred.

• Working knowledge of products from manufacturers like Savant, Lutron, Crestron, Sonos, Control 4 and Universal Remote.

• Outstanding diagnostic and troubleshooting abilities.

• Eagerness to learn and adapt to new skills in the A/V field.

• A professional attitude and meticulous attention to detail.

• Experience in installing high-fidelity (HiFi) audio equipment.

• A track record of successful integration and installation support.

• Valid driver’s license.

Why Join Us?

• Professional Growth: Work with industry leaders and innovative technology.

• Collaborative Culture: Be part of a team that values innovation and teamwork.

• Cutting-Edge Technology: Immerse yourself in working with some of the industry's most respected brands.

• Career Development: Grow your skills and career in a supportive environment that fosters learning.

• Team Spirit: Be part of a collaborative and passionate team dedicated to technology and service excellence.

Benefits & Perks 

• Job Type: Full-time, Monday to Friday

• Location: Norwalk, CT / On the Road

• Pay: $24.00 - $36.00 per hour

• Paid Time Off: 13 PTO days (plus +1 day per year of employment) 

• Paid Holidays: 8 paid holidays 

• Health & Wellness: Health, dental, & vision insurance (50% company-paid); HSA eligibility; life insurance 

• Retirement: 401(k) with employer match 

• Opportunities: Training, certification and advancement