Supervisor

Job Description Job Description Position Summary: The Patient Services Supervisor is responsible for the supervision of the front desk associates at all Peninsula Orthopaedic Associates office locations in Delaware , assisting managers with administrative processes, and performing the duties of a front desk associate or insurance specialist when necessary. Position Responsibility: • Supports Peninsula Orthopaedic's vision, mission and values and follows all policies and procedures • Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties • Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements • Provides leadership to team of front desk and check out associates, as well as training for new hires and changes in policy/procedure • Ensures that employees have the resources, tools, and training needed to perform their duties • Manages the performance of staff, including evaluations. disciplinary action, and terminations • Manages timekeeping system for staff to ensure employees are pa id accurately • Maintains schedule for staffing to ensure adequate coverage is available • Performs the role of front desk associate or insurance specialist when staffing needs require • Answers patient questions and responds or resolves patient concerns or frustrations • Conducts pre-employment screenings and interviews when there are position vacancies on team • Maintains cleanliness and professional appearance of the front office area of the clinic • Acts as time-of-service patient advocate regarding financial Obligation education • Initiates process improvement goals and changes regarding insurance, company policies, etc. Leads team meetings Verifies clinic schedule accuracy Assists with patient forms process • All other duties as assigned by management Qualifications: • High school diploma or equivalent • 3 years minimum experience in a medical office supervisory role Physical Demands: Must be able to sit, stand, walk, bend, talk, reach, and lift up to 101bs