RN- Clinical Outpatient Oncology/Hematology Coordinator-Day Shift

Division: Eskenazi Health

Sub-Division: Hospital

Req ID: 26739

Schedule : Full Time

Shift : Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Clinical Oncology/Hematology Coordinator coordinates a collaborative, patient-centered model of care that provides a comprehensive clinical experience, addressing the physical, psychosocial and spiritual well-being of patients. This position facilitates the outpatient oncology/hematology care process and the follow-up care of those individuals who have been diagnosed with cancer or blood disorders. The role is one of collaboration and coordination with referring community and internal physicians, nursing leadership, infusion staff, other clinical oncology nurses/coordinators, inpatient nurses and physicians, and other members of the health care team.

Essential Functions and Responsibilities

• Evaluates the effectiveness of interventions and in collaboration with the multidisciplinary health care team makes appropriate revisions to the plan of care
• Completes all scheduling of new patients to oncology/hematology utilizing the scheduling software
• Functions as the main point of contact for referring community and internal physicians including communication regarding patient issues/treatment status, documenting any such contacts in the patient medical record
• Functions as the main point of contact for patients and families, assisting them with scheduling appointments, prescription refills, test result communication, or other health care needs via in-person or telephonic contact, documenting any such contacts in the patient medical record
• Obtains any pre-certification/pre-authorization needed for required services and medication
• Provides education throughout the continuum of care to patients, families, staff members and physicians as needed, including care for cancer-related pain, chemotherapy education, palliative care and hospice services
• Assists in the development, planning and implementation of oncology/hematology patient care protocols and clinic policies and procedures; assists in training staff as needed in policies and procedures
• Serves as the gatekeeper of clinical information and ensures compliance with federally mandated patient reporting; participates in performance improvement efforts and outcomes monitoring as needed
• Assists in operational troubleshooting and in streamlining work processes to assure quality outcomes and cost-effective care
• Responsible for the reporting and management of patient care data
• Participates on the Tumor Board

Job Requirements

• Associate's degree in Nursing from an accredited college/university required; Bachelor's degree preferred
• One year of clinical nursing experience required; three years preferred
• Current Indiana license as an RN or eligibility for license in Indiana

Knowledge, Skills & Abilities

• Advanced nursing skills: skills in operating specialized equipment, competence/accountability in preparing and administering medications and treatments according to policy and procedures, effective communication skills incorporating listening
• Effective interviewing techniques with patients and staff
• Knowledge of nursing theories, current clinical concepts, diseases/symptoms, trauma, treatments/medications, triage, appropriate diagnostic/therapeutic procedures and interventions
• Ability to function as member/leader of a health care team, delegate responsibilities/duties appropriately utilizing clinical expertise
• Ability to effectively communicate, and follow oral/written instructions
• Ability to record/interpret information accurately and assess and respond to patient status or needs
• Ability to apply clinical expertise to clinical practice situations
• Knowledge and skills necessary to provide care appropriate to the age of patients served; must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data/interpret appropriate information needed to identify each patient's requirements relative to age-specific needs; ability to use age appropriate communication skills; age appropriate cognitive abilities, skills, techniques and communications are detailed in the department/area/unit job specific/age specific competencies.

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.