Client Service Representative Emergency

Job Overview The Client Service Representative role is an absolutely crucial role at AAC. We are hiring at our 24/7 emergency practice located at 2120 Pimlico Drive. Responsibilities Managing 6 phone call lines with the team Scheduling appointments Check patients in/out Process payments Discuss payment alternatives with clients Collect all important client information Help pet owners identify pet emergencies Contact owners as necessary with bloodwork results (within normal limits) Document client communications Note client prescription requests in Cornerstone Restock office supplies, restock coffee bar, help clean exam rooms Run end of day reports Educate clients on basic pet needs (prevention, food, etc.) Handle cash transactions Maintain a clean reception area Benefits Health Insurance / Dental and Vision Paid time off Simple IRA Retirement with matching Opportunity for advancements Opportunity for Bonuses Uniform stipend Three free annual wellness visits and % off discount on services Requirements Qualifications: The ideal candidate for this role will experience in the client service field. Active listening Attentiveness Conflict resolution Excellent written and communication skills Ability to learn quickly in a high-volume and fast-paced environment Experience within veterinary industry or similar field Schedule Requirements To be considered you must have a flexible schedule and be willing to work some weekends and volunteer for holidays. #J-18808-Ljbffr