Patient Access Registration Representative Urgent Care SCMG #8780

Summary

Performs all registration functions and processes supporting Patient Access Services including conducting patient interviews, pre-registration/registration, collecting and verifying demographic and financial data, accurately entering system required information, completing the financial clearance process and system-related tasks to register patients. Registers patients in the Hospital’s patient financial manager application and utilizes various software including online electronic insurance verification systems to complete financial clearance and authorization/referral purposes. Completes documentation according to St. Clair Hospital policies and procedures and the requirements of Corporate Compliance; local, state, and federal agencies; the Department of Health (DOH); and the Joint Commission (e.g. ABN, MSP, Advanced Directives, patient rights, HIPPA, Red Flag, ICD & CPT coding).

Supports all revenue cycle initiatives and performance improvements by adhering to revenue cycle policies, managed care requirements, effectively collecting patient payments at time of service, reducing bad debt and accounts receivable and contributing to enhanced revenue cycle processes. Refers and follows up on patients in need of financial assistance

Minimum Qualifications

• High school graduate or equivalent.
• One year of customer service experience.
• Excellent communication skills
• Fundamental understanding of personal computers, familiarity with the Windows operating system, and proficient typing skills.

Preferred Qualifications

• Previous work experience in healthcare registration, billing or related field.
• Knowledge of insurance carrier requirements.
• Knowledge of ICD and CPT coding.
• Proficiency with Microsoft Office software.
• Prior urgent care experience.