Analyst Workforce Systems

Category/Area of Expertise: Retail Support/Services Job Requisition: 502320 Address: USA-NC-Salisbury-2085 Harrison Road Store Code: Workforce Administration (5135625) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize. We support brands such as Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. Job Description: Analyst, Workforce Systems. Responsible for supporting the functionality of the Kronos Workforce systems for the ADUSA Brands. Liaison between Operations, HR, and Payroll providing ongoing application configuration, interface and reporting support for workforce management. Maintains enterprise knowledge base on business changes. Work Schedule: Flexible/hybrid, 3 in-person days at one of our core locations (Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; Mauldin, SC) and 2 remote days. Duties & Responsibilities Serve as a project lead and/or subject matter expert for Kronos workforce systems projects involving functional business areas, HR Technology, and IT. Recognized expert in all aspects of ADUSA Brand Kronos workforce programs, processes, and systems. Analyze performance of Kronos workforce systems processes and procedures, implementing process improvements. Lead department processes to ensure timely, accurate execution of US store volume and labor forecasts, time and attendance systems, project management, schedule and pay rule configuration, and alignment with enterprise payroll systems. Conduct audits of the Kronos workforce system to ensure accuracy with pay rules, schedule rules, and attendance policies. Audit people HR data within the application to ensure accuracy. Configure workforce management system to support business profile needs and ensure end user access is configured appropriately. Provide ongoing support within Business Services and HRIS & People Analytics on areas of expertise to ensure cross‑functional support to business partners. Collaborate with business partners to ensure Kronos workforce systems and data objects are configured, tested, audited, and maintained, emphasizing data integrity and continuous improvement. Analyze data to ensure accuracy and timing of feeds integrated through Kronos. Provide ad hoc data requests using SQL interface development and script execution. Develop and modify workforce management system reporting to meet store information requirements. Configure, test, and administer interface and integration tables used in data exchange. Provide timely and proactive solutions to deliver the Kronos workforce systems processes to the ADUSA Brands. Configure and support various timekeeping technologies, systems, and processes. Lead user acceptance testing of application changes or updates. Respond to ServiceNow requests providing system resolution for Workforce Systems configuration and administration issues. Additional duties may be assigned as needed. Qualifications High school diploma/GED; Bachelor's degree preferred. 2+ years previous HR or workforce systems experience. Kronos Workforce Systems knowledge, Dimensions/UKG Pro experience preferred. Ability to respond to inquiries using existing resources. Perform basic analytical tasks related to comparing data files and determining potential errors or omissions within the data stream. Interpret customer requests and respond appropriately. Support the workforce systems team related to program execution and system processes. Perform basic tasks assigned for maintaining systems used by the workforce systems team. Proficiency in MS Office (Excel, Word, PowerPoint); Power BI preferred. Strong written and spoken communication. Analytical skills and attention to detail. Maintain high level of confidentiality. Salary Range: ME/NC/PA/SC: $63,440-$95,160; IL/MA/MD/NY: $72,880-$109,320 Actual compensation offered may vary based on qualifications, experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #J-18808-Ljbffr Ahold Delhaize USA