Senior technical consultant- ITOM

ServiceNow ITOM or Technical Consultant:
Location Remote

Basic Requirements:

• Mandatory requirement to have active CSA & CIS Certification (Discovery, Event Management) is preferred.
• Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping.
• Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services.
• Identify business services and applications to be mapped using Service Mapping tools.
• Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data.
• Work with stakeholders to understand service dependencies and document end-to-end service maps.
• Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility.
• Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs.
• Customize and create new patterns, probes, and sensors as necessary.
• Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes.
• Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment.
• Ability to communicate fluently with client stakeholders.

Preferred Skills:

• Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations.
• Proficient in creating and customizing patterns, probes, and sensors.
• Experience working with CSDM (Common Service Data Model) and service taxonomy.
• Familiarity with network protocols (e.g., SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware).
• Knowledge of scripting (JavaScript, GlideScript) and regex.
• Experience in troubleshooting and resolving Service Mapping issues.
• ServiceNow Certified Implementation Specialist ITOM / Discovery / Service Mapping.
• Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps.
• Exposure to Agile methodologies and DevOps environments.
• Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk.