Reservation & Business Manager - Short Term Rentals

Job Description

Job Description

Position Overview

Our client, a growing short-term rental management company operating within a premier condominium community in Destin, FL, is seeking an experienced, operations-driven Reservation & Business Manager . This is a full-time, fully onsite position responsible for managing day-to-day rental operations, reservation administration, listing optimization, revenue management, owner relations, and property/vendor coordination.

This role serves as the primary operational backbone of the rental program, balancing guest satisfaction and property maintenance with accurate financial reporting and revenue optimization.

Key Responsibilities

• Financial Administration & Accounting Coordination
• Review, code, and approve all vendor, housekeeping, maintenance, and contractor invoices.
• Serve as the primary point of contact for external CPA partners; submit monthly expense reports, revenue reconciliations, and lodging tax documentation.
• Prepare and verify monthly owner statements and revenue distributions.
• Maintain precise records of rental income, fees, commissions, owner proceeds, and cancellations.
• Reservations & Multi-Channel Listing Management
• Oversee calendar availability, rate distribution, and reservations across key platforms (VRBO, Airbnb, Booking.com, and direct booking channels).
• Ensure seamless synchronization between core property management systems (Escapia, Bluetent) and online travel agencies (OTAs) to prevent calendar conflicts or rate errors.
• Manage listing content, photos, property descriptions, minimum stay policies, and seasonal rates.
• Revenue Management & Market Strategy
• Continuously analyze local Destin market dynamics, competitor pricing, occupancy trends, and seasonal demand drivers to optimize Average Daily Rate (ADR) and revenue.
• Implement strategic dynamic pricing and minimum stay adjustments to maximize yield during peak season and boost occupancy during off-peak periods.
• Owner Relations & Business Growth
• Build trust with property owners through transparent, proactive communication regarding performance, unit condition, guest feedback, and maintenance needs.
• Clearly articulate program value to retain current owners and identify opportunities to onboard new condominium units into the rental program.
• Property Operations & Guest Experience
• Coordinate vendor workflows for turnover cleanings, routine maintenance, and emergency repairs to keep units in top condition.
• Manage inventory levels and supply re-ordering for guest amenities and maintenance.
• Promptly handle guest inquiries, feedback, and reviews to maintain high guest satisfaction ratings.
• Act as liaison with the condominium HOA management regarding building rules and compliance.

Qualifications & Requirements

• Experience: 2+ years of hands-on experience in vacation rental management, short-term rental administration, hospitality operations, or residential property management.
• Software Proficiency: Hands-on experience with Escapia, Bluetent, VRBO, Airbnb, and major booking platforms is strongly preferred.
• Skills & Attributes:
• Exceptional organizational skills, high attention to detail, and a strong sense of personal accountability.
• Proven ability to multi-task, prioritize competing operational demands, and solve problems independently.
• Professional written and verbal communication skills for owner, vendor, and CPA interactions.
• Location & Work Schedule: Fully onsite position in Destin, FL.. Standard schedule is Monday–Friday, 9:00 AM – 5:00 PM, with flexibility for Tuesday–Saturday coverage during peak tourist season (Memorial Day to Labor Day)

Compensation & Benefits

• Base Salary: $60,000 – $80,000 per year (commensurate with experience).
• Incentive Compensation: Annual performance bonus opportunity.
• Benefits: Health insurance allowance provided and PTO.