Desktop Support / Network Support

OverviewWe are seeking a Technology Support Specialist to serve as a trusted technology advisor for end users and business leaders. This role combines hands-on IT support, technology consulting, training, and project coordination to help teams maximize the value of their technology investments. The ideal candidate is customer-focused, technically proficient, and skilled at building relationships while driving technology adoption and business outcomes.Key ResponsibilitiesProvide onsite technology support for desktops, laptops, mobile devices, and business applications.Troubleshoot hardware, software, network, and connectivity issues in a timely manner.Partner with business stakeholders to understand operational goals and identify technology solutions that improve productivity and user experience.Configure, deploy, and support Windows-based systems, Office 365 applications, and mobile devices.Serve as a trusted advisor by educating users on technology tools, best practices, and new solutions.Deliver training sessions and one-on-one coaching to improve technology adoption and effectiveness.Support technology rollouts, upgrades, office expansions, and infrastructure improvement projects.Coordinate with internal teams, vendors, and third-party providers during technology implementations.Gather end-user feedback and communicate recommendations for process and technology improvements.Manage escalated support issues and ensure timely resolution.Document support activities, project updates, and user engagement efforts.Maintain current knowledge of emerging technologies through ongoing training and professional development.Required QualificationsBachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; equivalent experience will also be considered.2+ years of experience in desktop support, technical support, technology consulting, or a related role.Strong troubleshooting experience with:Windows 10/11Microsoft 365 / Office 365Active DirectoryMulti-Factor Authentication (MFA)Hardware break/fixDevice imaging and deploymentMobile device supportBasic network troubleshootingExperience supporting end users in a professional business environment.Excellent customer service, communication, and relationship-building skills.Ability to effectively present technical information to both technical and non-technical audiences.Strong organizational skills and ability to manage multiple priorities.Preferred QualificationsExperience delivering training, coaching, or facilitating group sessions.Experience supporting technology adoption initiatives or business process improvements.Familiarity with network infrastructure, including routers, switches, and connectivity troubleshooting.Experience coordinating or supporting technology projects and implementations.Background supporting professionals in financial services, sales-focused organizations, or other client-facing environments.Job Type & LocationThis is a Contract to Hire position based out of Honolulu, HI.Pay and BenefitsThe pay range for this position is $37.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Job Type & LocationThis is a Contract to Hire position based out of Honolulu, HI.Application DeadlineThis position is anticipated to close on Oct 21, 2026.Workplace TypeThis is a fully onsite position in Honolulu,HI.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006345137Profession: Helpdesk/Desktop